Republic Services
Lead Customer Support Specialist- ES
Republic Services, Myrtle Point, Oregon, United States, 97458
Employer Industry: Environmental Services
Why consider this job opportunity
Salary up to $35.35 per hour, dependent upon experience
Comprehensive medical, dental, and vision benefits
Generous retirement plan with company match and Employee Stock Purchase Plan (ESPP)
Flexible remote work opportunity within EST hours
Supportive and inclusive company culture with a commitment to sustainability
Opportunities for professional growth and development within the organization
What to Expect (Job Responsibilities)
Provide exceptional customer service and waste support to clients via phone, email, or in person
Serve as the advanced escalation contact for customers to resolve complex issues and enhance satisfaction
Manage office services including data entry, clerical work, and documentation preparation
Investigate and resolve billing discrepancies, process adjustments, and manage invoicing
Collaborate with teams to ensure swift resolution of customer concerns and needs
What is Required (Qualifications)
7-10 years of progressively responsible experience in a customer-facing role, preferably in waste disposal or a related field
Commitment to customer service with excellent listening skills to understand and resolve customer requests
Extensive knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations
Proficient in Microsoft Office, DocuSign, and PDF writer
Ability to read and interpret complex documentation and governmental regulations
How to Stand Out (Preferred Qualifications)
Experience mentoring junior staff members in customer support roles
Knowledge of advanced accounting processes
Ability to identify trends and data patterns in customer interactions
Familiarity with waste characterization principles and practices
Strong organizational skills to handle multiple assignments simultaneously
#EnvironmentalServices #CustomerSupport #RemoteWork #CareerGrowth #Sustainability
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity
Salary up to $35.35 per hour, dependent upon experience
Comprehensive medical, dental, and vision benefits
Generous retirement plan with company match and Employee Stock Purchase Plan (ESPP)
Flexible remote work opportunity within EST hours
Supportive and inclusive company culture with a commitment to sustainability
Opportunities for professional growth and development within the organization
What to Expect (Job Responsibilities)
Provide exceptional customer service and waste support to clients via phone, email, or in person
Serve as the advanced escalation contact for customers to resolve complex issues and enhance satisfaction
Manage office services including data entry, clerical work, and documentation preparation
Investigate and resolve billing discrepancies, process adjustments, and manage invoicing
Collaborate with teams to ensure swift resolution of customer concerns and needs
What is Required (Qualifications)
7-10 years of progressively responsible experience in a customer-facing role, preferably in waste disposal or a related field
Commitment to customer service with excellent listening skills to understand and resolve customer requests
Extensive knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations
Proficient in Microsoft Office, DocuSign, and PDF writer
Ability to read and interpret complex documentation and governmental regulations
How to Stand Out (Preferred Qualifications)
Experience mentoring junior staff members in customer support roles
Knowledge of advanced accounting processes
Ability to identify trends and data patterns in customer interactions
Familiarity with waste characterization principles and practices
Strong organizational skills to handle multiple assignments simultaneously
#EnvironmentalServices #CustomerSupport #RemoteWork #CareerGrowth #Sustainability
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr