O'Reilly Auto Parts
Overview
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrival as needed. Handle special orders and outside purchases efficiently according to procedure, utilizing electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using the correct payment methods; stage or process returned merchandise appropriately. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted work schedules; document deviations with management approval; employees clock in/out according to policy. Perform store opening/closing duties, day-end procedures, secure money/deposits, prepare bank deposits as needed, ensure lights on, secure doors and building, arm/disarm alarms, and secure delivery vehicles. All other duties as assigned. Skills / Education / Qualifications / Abilities
Strong communication skills Ability to obtain RSS Certification Desired: Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish highly desired) Compensation and Benefits
Competitive wages and paid time off Stock Purchase Plan & 401k with employer contributions starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail
#J-18808-Ljbffr
The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Bilingual candidates encouraged to apply. Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom, including execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.). Ensure telephone is answered according to company policy. Ensure all buy online/ship to store, hub and store-to-store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrival as needed. Handle special orders and outside purchases efficiently according to procedure, utilizing electronic outside purchase order ledger. Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using the correct payment methods; stage or process returned merchandise appropriately. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Ensure team members adhere to posted work schedules; document deviations with management approval; employees clock in/out according to policy. Perform store opening/closing duties, day-end procedures, secure money/deposits, prepare bank deposits as needed, ensure lights on, secure doors and building, arm/disarm alarms, and secure delivery vehicles. All other duties as assigned. Skills / Education / Qualifications / Abilities
Strong communication skills Ability to obtain RSS Certification Desired: Retail sales experience, preferably in auto parts Automotive systems and repair knowledge ASE Certification Fluency in multiple languages (Spanish highly desired) Compensation and Benefits
Competitive wages and paid time off Stock Purchase Plan & 401k with employer contributions starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation, and position details. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail
#J-18808-Ljbffr