O'Reilly Auto Parts
Join to apply for the
Retail Service Specialist
role at
O'Reilly Auto Parts .
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, including execution of programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner, and contact customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using correct payment methods, and stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, obtain approved changes or deviations, and clock in/out according to company policy.
Perform all store opening/closing duties: day‑end procedures, verify/securing money/deposits, prepare bank deposits, secure building and vehicles, arm/disarm security alarms.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities
Required:
Strong communication skills.
Ability to obtain RSS Certification.
Desired:
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Opportunity Employment O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation and position details.
Location: Melbourne, FL | Salary: $55,000.00–$65,000.00 | Posted: 1 week ago
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Retail Service Specialist
role at
O'Reilly Auto Parts .
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom, including execution of programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure telephone is answered according to company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner, and contact customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using correct payment methods, and stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, obtain approved changes or deviations, and clock in/out according to company policy.
Perform all store opening/closing duties: day‑end procedures, verify/securing money/deposits, prepare bank deposits, secure building and vehicles, arm/disarm security alarms.
All other duties as assigned.
Skills / Education / Knowledge / Experience / Abilities
Required:
Strong communication skills.
Ability to obtain RSS Certification.
Desired:
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401(k) with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
Equal Opportunity Employment O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option, and provide your requested accommodation and position details.
Location: Melbourne, FL | Salary: $55,000.00–$65,000.00 | Posted: 1 week ago
#J-18808-Ljbffr