Heartland Dental
Dental Office Front Desk Representative
Heartland Dental, Richfield, Minnesota, United States
Overview
Metro Dentalcare in Richfield, MN is looking for a front desk representative (Business Assistant) to join our team. This role supports the Heartland Dental network and front office operations at the Richfield location.
Why Heartland Dental Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Heartland Dental was recognized by Newsweek for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.
Responsibilities
Greet and welcome patients as they enter the office to create a positive first impression
Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with providers and team to implement Heartland Dental systems to optimize office potential
What You’ll Gain
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
Front loaded education and training to develop to your full potential
Opportunity to be part of a secure company with 20+ years of industry-leading experience
Access to on-demand Daily Pay
About Metro Dentalcare Metro Dentalcare Richfield is part of Heartland Dental supported offices. Join a 27-person team that thrives on collaboration, communication, and community. Salary range: $23-26/hour. Schedule: Monday - Friday.
Minimum Qualifications
Experience in a fast-paced and customer-centric environment
Excellent communication and organizational skills
Access to minimum PHI for job functions; HIPAA training will be required; ability to protect PHI and maintain data safeguards
Preferred Experience
1+ years in a dental or medical setting
1+ years of insurance billing and accounts receivable
Dentrix or other dental software experience
Physical Requirements
Ability to perform essential duties with or without reasonable accommodations
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds occasionally
Occasional virtual or in-person training sessions
A tuberculosis (TB) test is required for all new hires in dental office positions, unless prohibited by state law; test will be arranged during pre-employment process
About Heartland Dental Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. All Heartland Dental supported doctors are united by a common goal: delivering high‑quality dental care and experiences. Equal opportunity employer statement: Heartland Dental is committed to diversity and inclusion and provides protections of federal, state, and local laws in employment.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Wellness and Fitness Services
Hospitals and Health Care
#J-18808-Ljbffr
Why Heartland Dental Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Heartland Dental was recognized by Newsweek for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024.
Responsibilities
Greet and welcome patients as they enter the office to create a positive first impression
Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
Utilize Dentrix for patient scheduling and records
Schedule and confirm appointments for multiple providers in the office
File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
Post insurance and patient payments and process accounts receivables
Review treatment plan fees and payment options with patients
Partner with providers and team to implement Heartland Dental systems to optimize office potential
What You’ll Gain
Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO
Front loaded education and training to develop to your full potential
Opportunity to be part of a secure company with 20+ years of industry-leading experience
Access to on-demand Daily Pay
About Metro Dentalcare Metro Dentalcare Richfield is part of Heartland Dental supported offices. Join a 27-person team that thrives on collaboration, communication, and community. Salary range: $23-26/hour. Schedule: Monday - Friday.
Minimum Qualifications
Experience in a fast-paced and customer-centric environment
Excellent communication and organizational skills
Access to minimum PHI for job functions; HIPAA training will be required; ability to protect PHI and maintain data safeguards
Preferred Experience
1+ years in a dental or medical setting
1+ years of insurance billing and accounts receivable
Dentrix or other dental software experience
Physical Requirements
Ability to perform essential duties with or without reasonable accommodations
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds occasionally
Occasional virtual or in-person training sessions
A tuberculosis (TB) test is required for all new hires in dental office positions, unless prohibited by state law; test will be arranged during pre-employment process
About Heartland Dental Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. All Heartland Dental supported doctors are united by a common goal: delivering high‑quality dental care and experiences. Equal opportunity employer statement: Heartland Dental is committed to diversity and inclusion and provides protections of federal, state, and local laws in employment.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Wellness and Fitness Services
Hospitals and Health Care
#J-18808-Ljbffr