Walmart
Staff, Product Manager - Returns Transformation
Walmart, Bentonville, Arkansas, United States, 72712
Position Summary
The Omni Returns team is at the forefront of transforming returns into opportunities. Handling millions of returns annually, the team focuses on minimizing friction, improving sustainability, and driving customer satisfaction. Through data-driven insights and cross-functional collaboration, the team delivers product strategies that support Walmart’s commitment to convenience, service, and value. As a Staff Product Manager, you will lead the development and execution of product strategies that enhance the post-purchase experience across Walmart’s digital and physical channels. You’ll drive innovation in reverse logistics, leveraging analytics and emerging technologies—including AI—to deliver seamless, intelligent return journeys that build trust and maximize customer satisfaction. This role demands strategic vision, operational rigor, and a passion for solving complex problems at scale. What you’ll do
Own and evolve product roadmaps aligned with customer needs and business goals. Use analytics to inform decisions, optimize features, and measure impact. Collaborate with engineering, design, operations, and data science to define requirements and prioritize work. Lead product lifecycle activities from ideation to launch using Agile methodologies. Communicate product vision and progress to stakeholders across all levels. Drive user acceptance testing and ensure delivery meets quality standards. Identify opportunities for automation, AI integration, and process improvements. Influence decision-making through clear, data-backed insights and storytelling. What You’ll Bring
7+ years of product management experience, including roadmap ownership and lifecycle management. Strong analytics skills with experience in data interpretation, performance measurement and data flow. Proven experience in reverse logistics, supply chain, or post-purchase product domains. Understanding and/or hands-on experience with the creation of AI technologies and their application in product development. Expertise in Agile practices and iterative product delivery. Ability to define product requirements, write user stories, and lead UAT. Excellent communication and influencing skills across technical and non-technical audiences. Passion for continuous improvement and operational excellence. Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management, including roadmap ownership and lifecycle management. Option 2: 9 years’ experience in product management or related area. Preferred Qualifications
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products. Background in creating inclusive digital experiences, WCAG 2.2 AA accessibility standards, assistive technologies, and integrating accessibility into product development. Knowledge of accessibility best practices and Walmart’s accessibility standards and guidelines. Primary Location
800 Se J St, Bentonville, AR 72712-0000, United States of America Other locations may be considered per business needs. Compensation and Benefits
At Walmart, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet. Benefits include medical, vision, dental coverage; 401(k), stock purchase and company-paid life insurance; PTO including sick leave, parental leave, family care leave, bereavement, jury duty, and voting; short-term and long-term disability; company discounts; Military Leave Pay; adoption and surrogacy expense reimbursement; and more. PTO/PPTO policies vary by job classification and length of employment and meet or exceed applicable laws. Additional compensation includes annual or quarterly performance bonuses. Some roles may include stock eligibility. For information about PTO, see One.Walmart. Sunnyvale, California US-11657: The annual salary range for this position is $143,000.00-$286,000.00. Bentonville, Arkansas US-30094: The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation for certain positions may also include stock. Notes
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. The full Job Description can be made available as part of the hiring process.
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The Omni Returns team is at the forefront of transforming returns into opportunities. Handling millions of returns annually, the team focuses on minimizing friction, improving sustainability, and driving customer satisfaction. Through data-driven insights and cross-functional collaboration, the team delivers product strategies that support Walmart’s commitment to convenience, service, and value. As a Staff Product Manager, you will lead the development and execution of product strategies that enhance the post-purchase experience across Walmart’s digital and physical channels. You’ll drive innovation in reverse logistics, leveraging analytics and emerging technologies—including AI—to deliver seamless, intelligent return journeys that build trust and maximize customer satisfaction. This role demands strategic vision, operational rigor, and a passion for solving complex problems at scale. What you’ll do
Own and evolve product roadmaps aligned with customer needs and business goals. Use analytics to inform decisions, optimize features, and measure impact. Collaborate with engineering, design, operations, and data science to define requirements and prioritize work. Lead product lifecycle activities from ideation to launch using Agile methodologies. Communicate product vision and progress to stakeholders across all levels. Drive user acceptance testing and ensure delivery meets quality standards. Identify opportunities for automation, AI integration, and process improvements. Influence decision-making through clear, data-backed insights and storytelling. What You’ll Bring
7+ years of product management experience, including roadmap ownership and lifecycle management. Strong analytics skills with experience in data interpretation, performance measurement and data flow. Proven experience in reverse logistics, supply chain, or post-purchase product domains. Understanding and/or hands-on experience with the creation of AI technologies and their application in product development. Expertise in Agile practices and iterative product delivery. Ability to define product requirements, write user stories, and lead UAT. Excellent communication and influencing skills across technical and non-technical audiences. Passion for continuous improvement and operational excellence. Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management, including roadmap ownership and lifecycle management. Option 2: 9 years’ experience in product management or related area. Preferred Qualifications
Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products. Background in creating inclusive digital experiences, WCAG 2.2 AA accessibility standards, assistive technologies, and integrating accessibility into product development. Knowledge of accessibility best practices and Walmart’s accessibility standards and guidelines. Primary Location
800 Se J St, Bentonville, AR 72712-0000, United States of America Other locations may be considered per business needs. Compensation and Benefits
At Walmart, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet. Benefits include medical, vision, dental coverage; 401(k), stock purchase and company-paid life insurance; PTO including sick leave, parental leave, family care leave, bereavement, jury duty, and voting; short-term and long-term disability; company discounts; Military Leave Pay; adoption and surrogacy expense reimbursement; and more. PTO/PPTO policies vary by job classification and length of employment and meet or exceed applicable laws. Additional compensation includes annual or quarterly performance bonuses. Some roles may include stock eligibility. For information about PTO, see One.Walmart. Sunnyvale, California US-11657: The annual salary range for this position is $143,000.00-$286,000.00. Bentonville, Arkansas US-30094: The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation for certain positions may also include stock. Notes
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. The full Job Description can be made available as part of the hiring process.
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