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Walmart

(USA) Tire and Battery Service Advisor

Walmart, Vacaville, California, United States, 95688

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Position Summary Be a Team Member Collaborates with team members to fulfil sales and service requests educating other associates on tools tasks resources and mentor new technicians communicating and developing interpersonal skills for providing safe and efficient customer service.

Responsibilities

Be an Expert Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS (Tire Pressure Monitoring systems), product specifications, and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques.

Be a Techie Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapts to new tools and encourages others to use them.

Be an Owner Communicates equipment tools and supplies needs to TBC Lead, tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands-on in the physical area, maintains accurate inventory audit and safety/compliance standards, reports complaints, safety hazards and product/service/work area issues, completes paperwork logs and required documentation, ensures merchandise is packaged labeled and stored per company policies, identifies member needs, assists members with purchasing decisions and resolves issues.

Be a Talent Ambassador Acts as a brand advocate by valuing the member experience in the TBC area and modeling high-quality service and products; develops, influences and inspires others to work in a respectful, supportive and team-oriented style; understands roadblocks and assists in training team members.

Complies with company policies, procedures and standards of ethics and integrity; implements related action plans using Open Door Policy in executing business processes and practices.

Completes work assignments and priorities by using policies, data and resources; collaborates with managers, coworkers, customers and partners; identifies priorities, deadlines and expectations; communicates progress; identifies improvement opportunities and adapts to change, difficulties and feedback.

Respects the Individual: embraces differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected; creates opportunities for all to thrive and perform; helps attract the best talent.

Respects the Individual: works as a team, builds strong relationships, communicates with impact, energy and positivity to motivate and influence.

Respects the Individual: strengthens the team by mentoring others, recognizing contributions and accomplishments.

Act with Integrity: maintains high standards of integrity, ethics and compliance; models Walmart values; holds self and others accountable; supports Walmart’s goal of being a regenerative company by positively impacting associates, customers, members and the world.

Act with Integrity: acts in a selfless, humble, self-aware, honest and transparent manner.

Serve our Customers and Members: delivers results while putting the customer first; makes decisions based on reliable information and balances short- and long-term priorities.

Strive for Excellence: displays curiosity, takes calculated risks and demonstrates courage and resilience; drives continuous improvement and supports others through change; open to new technologies and skills.

Benefits and Culture At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting; PTO/PPTO may be used for vacation, sick leave, holidays or other purposes. Information about PTO is available at One.Walmart. Other benefits include short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for associates; programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books and fees are paid for by Walmart where eligible. Benefits are subject to change.

Minimum Qualifications Valid state-issued driver’s license. 18 years of age or older.

Preferred Qualifications Auto service industry, Retail Experience

Primary Location 1500 Helen Power Dr, Vacaville, CA 95687-3506, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

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