Sam's Club
Base pay range
$18.00/hr - $25.00/hr
Overview
Position Summary and responsibilities overview include team collaboration, expert knowledge maintenance, and adherence to safety and service standards in tire and battery services, POS operations, and customer engagement. This role emphasizes educating, mentoring, and collaborating with teammates to provide safe and efficient customer service. What you'll do
Be a Team Member: Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, product information, product application, and training; adapts to new tools and encourages others to use them. Be an Owner: Communicates equipment, tools, and supplies needs to TBC; lead tracking and monitoring of returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory, audit, safety, and compliance standards; reports TBC complaints, safety hazards, and problems with products, services, and work areas; completes paperwork logs and other required documentation; ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures; identifies member needs, assists members with purchasing decisions, and resolves issues and concerns. Be a Talent Ambassador: Acts as a brand advocate by valuing the members’ experience in the TBC area and modeling high-quality service and products; develops, influences, and inspires others for working in a respectful, supportive, and team-oriented manner; understands roadblocks and assists in training team members. Compliance and teamwork: Complies with company policies, procedures, and standards of ethics and integrity; uses the Open Door Policy and applies these in executing business processes and practices; completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; identifies priorities and deadlines; communicates progress and information; identifies opportunities for improvement and adapts to change, difficulties, and feedback. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; fosters a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; works as a team to build strong relationships; communicates with impact, energy, and positivity to motivate and influence; strengthens the team by mentoring others and recognizing contributions. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support culture; holds oneself and others accountable; supports Walmart’s goal of a regenerative company by positively impacting associates, customers, members, and the broader world; acts in a selfless, humble, honest, fair, and transparent manner. Serve our Customers and Members: Delivers results while putting the customer first; makes decisions based on reliable information; balances short- and long-term priorities; considers how own work impacts the team’s ability to deliver for all stakeholders. Strive for Excellence: Displays curiosity, a desire to learn, takes calculated risks, and demonstrates courage and resilience; drives continuous improvements, is open to new technologies and skills, and supports others through change. Benefits and additional information: At Sam’s Club, we offer competitive pay and performance-based bonus awards along with benefits for a happier mind, body, and wallet. Benefits include health, dental, vision, 401(k), stock purchase, life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, company discounts, and education programs like Live Better U. Specific eligibility and terms apply and may vary by job classification and length of employment. For information about benefits and eligibility, see One.Walmart at the provided link. Minimum Qualifications: Valid state-issued driver’s license; 18 years of age or older. Preferred Qualifications: Auto service industry, retail experience. Primary Location: 210 E Tower Park Dr, Waterloo, IA 50701-9320, United States of America. Equal Opportunity Employer statement and related notes are included where applicable in corporate materials and notices. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail Get notified about new Service Advisor jobs in Waterloo, IA.
#J-18808-Ljbffr
Position Summary and responsibilities overview include team collaboration, expert knowledge maintenance, and adherence to safety and service standards in tire and battery services, POS operations, and customer engagement. This role emphasizes educating, mentoring, and collaborating with teammates to provide safe and efficient customer service. What you'll do
Be a Team Member: Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians; communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality; demonstrates knowledge of Point of Sale systems, phone and in-person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement; utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, product information, product application, and training; adapts to new tools and encourages others to use them. Be an Owner: Communicates equipment, tools, and supplies needs to TBC; lead tracking and monitoring of returns and special orders; operates cash registers and processes transactions; works hands-on in the physical area; maintains accurate inventory, audit, safety, and compliance standards; reports TBC complaints, safety hazards, and problems with products, services, and work areas; completes paperwork logs and other required documentation; ensures merchandise is packaged, labeled, and stored in accordance with company policies and procedures; identifies member needs, assists members with purchasing decisions, and resolves issues and concerns. Be a Talent Ambassador: Acts as a brand advocate by valuing the members’ experience in the TBC area and modeling high-quality service and products; develops, influences, and inspires others for working in a respectful, supportive, and team-oriented manner; understands roadblocks and assists in training team members. Compliance and teamwork: Complies with company policies, procedures, and standards of ethics and integrity; uses the Open Door Policy and applies these in executing business processes and practices; completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and other business partners; identifies priorities and deadlines; communicates progress and information; identifies opportunities for improvement and adapts to change, difficulties, and feedback. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences; fosters a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; works as a team to build strong relationships; communicates with impact, energy, and positivity to motivate and influence; strengthens the team by mentoring others and recognizing contributions. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models Walmart values to support culture; holds oneself and others accountable; supports Walmart’s goal of a regenerative company by positively impacting associates, customers, members, and the broader world; acts in a selfless, humble, honest, fair, and transparent manner. Serve our Customers and Members: Delivers results while putting the customer first; makes decisions based on reliable information; balances short- and long-term priorities; considers how own work impacts the team’s ability to deliver for all stakeholders. Strive for Excellence: Displays curiosity, a desire to learn, takes calculated risks, and demonstrates courage and resilience; drives continuous improvements, is open to new technologies and skills, and supports others through change. Benefits and additional information: At Sam’s Club, we offer competitive pay and performance-based bonus awards along with benefits for a happier mind, body, and wallet. Benefits include health, dental, vision, 401(k), stock purchase, life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, company discounts, and education programs like Live Better U. Specific eligibility and terms apply and may vary by job classification and length of employment. For information about benefits and eligibility, see One.Walmart at the provided link. Minimum Qualifications: Valid state-issued driver’s license; 18 years of age or older. Preferred Qualifications: Auto service industry, retail experience. Primary Location: 210 E Tower Park Dr, Waterloo, IA 50701-9320, United States of America. Equal Opportunity Employer statement and related notes are included where applicable in corporate materials and notices. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Retail Get notified about new Service Advisor jobs in Waterloo, IA.
#J-18808-Ljbffr