UC Davis Health
Patient Services Representative 3
UC Davis Health, Sacramento, California, United States, 95828
Join to apply for the
Patient Services Representative 3
role at
UC Davis Health .
Job Summary
The incumbent will be working in a Call Center Environment and responsible for sustaining an environment of intrinsic goodwill for the practices while providing optimum services to patients. This position performs a variety of duties, providing support for the department/clinical team for which it is assigned. Providing excellent and compassionate health‑based customer service is our top priority. Employees are trained to be courteous, empathetic, and efficient in resolving issues. Our contact center has a strong sense of teamwork and collaboration. Team members support each other and share best practices. We rely heavily on technology, including phone systems, customer relationship management (CRM) software, and other tools to manage calls and track customer interactions. Percentages of time allocated to functions in this position description are a guideline only.
Transfer/Promotional Opportunity
If you are a current UCD/UCDHS employee, you will be considered first. External candidates may be considered if no internal candidate is selected.
Apply By Date:
11/7/2025 by 11:59pm
Minimum Qualifications
High School / GED equivalent or related work experience.
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures.
Interpersonal skills to establish and maintain effective working relationships with all co-workers; interact with patients and the public with patience, courtesy and professionalism on the telephone and respond to individuals who may be angry or upset.
Proficiency with computer system applications: electronic mail, spreadsheets, word processing, and medical office management (scheduling, maintenance of demographic and insurance information). Typing skills of 40 WPM.
Writing skills, using proper English grammar, spelling and punctuation.
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
Knowledge of practices and protocols related to medical office procedures, filing skills to maintain logs and files of information.
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others including HIPAA.
Knowledge of health care insurance systems (Medi‑Cal, MediCare, HMO, PPO, fee‑for‑service, county funded coverage, worker’s compensation) and ability to obtain and track authorizations, appointments, referrals, diagnostics and ancillary services.
Knowledge of ICD‑10, CPT and HCPCS coding sufficient to identify services performed.
Preferred Qualifications
Three (3) years of customer service experience and/or call center experience.
Recent experience with EMR, such as EPIC, including In Basket and Work Queues.
Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products.
Recent experience in outpatient medical office.
Experience working in a front office for a clinic, physician, or health insurance company processing referrals or authorizations for patient services.
Previous experience in the specialty of the hiring outpatient clinic.
Knowledge of medical terminology and healthcare systems; Epic experience preferred.
Key Responsibilities
50% – Coordination of Medical Office Services.
50% – Additional Job Functions.
Department Overview The Patient Call Center Service Support team provides flexible assistance across all call center functions to ensure seamless patient access and continuity of care. The team manages inbound and outbound call processing, appointment scheduling, referral management, and work queue resolution. Service Support staff rotate between different call center areas to meet workload demands and maintain service‑level goals.
Position Information
Salary or Pay Range: $29.46 – $36.63 per hour.
Salary Frequency: Hourly.
Salary Grade: 266.
UC Job Title: MED OFC SVC CRD 3.
UC Job Code: 009214.
Number of Positions: 1.
Appointment Type: Staff – Career.
Percentage of Time: 100%.
Shift: 8‑5.
Location: Patient Contact Center (HSP166).
Union Representation: EX‑Patient Care Technical.
Benefits Eligible: Yes.
Work setting: Hybrid (mix of on‑site and remote).
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work and help you achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules.
High‑quality, low‑cost medical plans.
UC pays for Dental and Vision insurance premiums.
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave.
Paid Holidays, Paid Time Off, Vacation, Sick Time.
Continuing Education allowance and Education Reimbursement Program.
Access to free professional development courses.
WorkLife and Wellness programs and resources.
On‑site Employee Assistance Program with free mental health services.
Supplemental insurance: life, short/long‑term disability, pet insurance, legal coverage.
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance.
Retirement benefit options including Pension and retirement saving plans.
Physical Demands
Standing – Occasional up to 3 hours.
Walking – Occasional up to 3 hours.
Sitting – Frequent 3‑6 hours.
Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours.
Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours.
Bending/Stooping – Occasional up to 3 hours.
Squatting/Kneeling – Occasional up to 3 hours.
Twisting – Occasional up to 3 hours.
Reaching overhead – Occasional up to 3 hours.
Keyboard use/repetitive motion – Frequent 3‑6 hours.
Mental Demands
Sustained attention and concentration – Frequent 3‑6 hours.
Complex problem solving/reasoning – Occasional up to 3 hours.
Ability to organize & prioritize – Frequent 3‑6 hours.
Communication skills – Frequent 3‑6 hours.
Numerical skills – Occasional up to 3 hours.
Constant Interaction – Frequent 3‑6 hours.
Customer/Patient Contact – Frequent 3‑6 hours.
Multiple Concurrent Tasks – Frequent 3‑6 hours.
Work Environment UC Davis is a smoke‑ and tobacco‑free campus. Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs. Facility layout supports efficiency, offers minimal distractions, and allows ample natural light.
Special Requirements
Employment contingent upon clearing a criminal background check, drug screening, medical evaluation clearance and functional capacity assessment.
Position designated as a mandated reporter under CANRA and UC policy; employment contingent on compliance.
Misconduct Disclosure Requirement Conditional offer acceptance requires disclosure of any administrative or judicial decisions within the last seven years determining misconduct or related proceedings.
A Culture of Opportunity and Belonging UC Davis is committed to solving life’s most urgent challenges and building a healthier, more resilient world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For more information on benefits, background checks, and policies, please visit the appropriate UC Davis links.
#J-18808-Ljbffr
Patient Services Representative 3
role at
UC Davis Health .
Job Summary
The incumbent will be working in a Call Center Environment and responsible for sustaining an environment of intrinsic goodwill for the practices while providing optimum services to patients. This position performs a variety of duties, providing support for the department/clinical team for which it is assigned. Providing excellent and compassionate health‑based customer service is our top priority. Employees are trained to be courteous, empathetic, and efficient in resolving issues. Our contact center has a strong sense of teamwork and collaboration. Team members support each other and share best practices. We rely heavily on technology, including phone systems, customer relationship management (CRM) software, and other tools to manage calls and track customer interactions. Percentages of time allocated to functions in this position description are a guideline only.
Transfer/Promotional Opportunity
If you are a current UCD/UCDHS employee, you will be considered first. External candidates may be considered if no internal candidate is selected.
Apply By Date:
11/7/2025 by 11:59pm
Minimum Qualifications
High School / GED equivalent or related work experience.
Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures.
Interpersonal skills to establish and maintain effective working relationships with all co-workers; interact with patients and the public with patience, courtesy and professionalism on the telephone and respond to individuals who may be angry or upset.
Proficiency with computer system applications: electronic mail, spreadsheets, word processing, and medical office management (scheduling, maintenance of demographic and insurance information). Typing skills of 40 WPM.
Writing skills, using proper English grammar, spelling and punctuation.
Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions.
Knowledge of practices and protocols related to medical office procedures, filing skills to maintain logs and files of information.
Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others including HIPAA.
Knowledge of health care insurance systems (Medi‑Cal, MediCare, HMO, PPO, fee‑for‑service, county funded coverage, worker’s compensation) and ability to obtain and track authorizations, appointments, referrals, diagnostics and ancillary services.
Knowledge of ICD‑10, CPT and HCPCS coding sufficient to identify services performed.
Preferred Qualifications
Three (3) years of customer service experience and/or call center experience.
Recent experience with EMR, such as EPIC, including In Basket and Work Queues.
Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products.
Recent experience in outpatient medical office.
Experience working in a front office for a clinic, physician, or health insurance company processing referrals or authorizations for patient services.
Previous experience in the specialty of the hiring outpatient clinic.
Knowledge of medical terminology and healthcare systems; Epic experience preferred.
Key Responsibilities
50% – Coordination of Medical Office Services.
50% – Additional Job Functions.
Department Overview The Patient Call Center Service Support team provides flexible assistance across all call center functions to ensure seamless patient access and continuity of care. The team manages inbound and outbound call processing, appointment scheduling, referral management, and work queue resolution. Service Support staff rotate between different call center areas to meet workload demands and maintain service‑level goals.
Position Information
Salary or Pay Range: $29.46 – $36.63 per hour.
Salary Frequency: Hourly.
Salary Grade: 266.
UC Job Title: MED OFC SVC CRD 3.
UC Job Code: 009214.
Number of Positions: 1.
Appointment Type: Staff – Career.
Percentage of Time: 100%.
Shift: 8‑5.
Location: Patient Contact Center (HSP166).
Union Representation: EX‑Patient Care Technical.
Benefits Eligible: Yes.
Work setting: Hybrid (mix of on‑site and remote).
Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work and help you achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules.
High‑quality, low‑cost medical plans.
UC pays for Dental and Vision insurance premiums.
Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave.
Paid Holidays, Paid Time Off, Vacation, Sick Time.
Continuing Education allowance and Education Reimbursement Program.
Access to free professional development courses.
WorkLife and Wellness programs and resources.
On‑site Employee Assistance Program with free mental health services.
Supplemental insurance: life, short/long‑term disability, pet insurance, legal coverage.
Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance.
Retirement benefit options including Pension and retirement saving plans.
Physical Demands
Standing – Occasional up to 3 hours.
Walking – Occasional up to 3 hours.
Sitting – Frequent 3‑6 hours.
Lifting/Carrying 0‑25 lbs – Occasional up to 3 hours.
Pushing/Pulling 0‑25 lbs – Occasional up to 3 hours.
Bending/Stooping – Occasional up to 3 hours.
Squatting/Kneeling – Occasional up to 3 hours.
Twisting – Occasional up to 3 hours.
Reaching overhead – Occasional up to 3 hours.
Keyboard use/repetitive motion – Frequent 3‑6 hours.
Mental Demands
Sustained attention and concentration – Frequent 3‑6 hours.
Complex problem solving/reasoning – Occasional up to 3 hours.
Ability to organize & prioritize – Frequent 3‑6 hours.
Communication skills – Frequent 3‑6 hours.
Numerical skills – Occasional up to 3 hours.
Constant Interaction – Frequent 3‑6 hours.
Customer/Patient Contact – Frequent 3‑6 hours.
Multiple Concurrent Tasks – Frequent 3‑6 hours.
Work Environment UC Davis is a smoke‑ and tobacco‑free campus. Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs. Facility layout supports efficiency, offers minimal distractions, and allows ample natural light.
Special Requirements
Employment contingent upon clearing a criminal background check, drug screening, medical evaluation clearance and functional capacity assessment.
Position designated as a mandated reporter under CANRA and UC policy; employment contingent on compliance.
Misconduct Disclosure Requirement Conditional offer acceptance requires disclosure of any administrative or judicial decisions within the last seven years determining misconduct or related proceedings.
A Culture of Opportunity and Belonging UC Davis is committed to solving life’s most urgent challenges and building a healthier, more resilient world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
For more information on benefits, background checks, and policies, please visit the appropriate UC Davis links.
#J-18808-Ljbffr