Affirm
Affirm is reinventing credit to make it more honest and friendly, giving consumers flexibility to buy now and pay later without any hidden fees or compounding interest. We are committed to building lasting partnerships with merchants for long‑term growth and ongoing revenue generation. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants. This is a high‑profile, customer‑facing role requiring outstanding results‑oriented, relationship and program management skills.
This role oversees a portfolio of strategic accounts. You will develop and drive strategic initiatives, negotiate complex contracts, streamline pricing, seek expansion opportunities, execute sophisticated account plans, analyze partner performance, drive cross‑functional collaboration, manage customer health, and advocate for customer needs. Success in this role entails delivering strong results, collaborating across teams, and communicating with executive stakeholders.
What You'll Do
You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV). You will develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines. You will analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities. You will orchestrate cross‑functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results. Manage customer health to ensure overall customer satisfaction and business results. Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the offering for our merchants. What We Look For
Experience negotiating and closing large, complex commercial contracts for leading companies. Strong written and verbal communication skills, including the ability to give compelling presentations. Experience in leading cross‑functional projects with a high attention to detail. Ability to build productive internal and external relationships and influence towards outcomes; outstanding executive presence. Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders. Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce preferred. Comfortable using Salesforce and standard BI tools. Pay & Equity
Pay Grade - K. Equity Grade - 6. Employees new to the role typically start at the beginning of the pay range. The OTE range, which includes base and sales incentive, is:
USA On Target Earnings (CA, WA, NY, NJ, CT): $175,000 - $237,500 per year . For all other U.S. states:
$155,000 - $217,500 per year . Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits, including 100% subsidized medical coverage, dental and vision for you and your dependents. Please note that visa sponsorship is not available for this position. Remote Work
Affirm is a remote‑first company. The majority of roles are remote and can be performed anywhere within the country of employment. Remote roles do not require regular office presence unless necessary for the role. Benefits
Health care coverage – the company covers all premiums for all levels of coverage for you and your dependents. Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family forming expenses. Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge. ESPP – An employee stock purchase plan enabling you to buy shares of the company at a discount. EEO Statement & Accessibility
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los Angeles or San Francisco, pursuant to the Fair Chance Ordinances, we will consider qualified applicants with arrest and conviction records. By clicking \"Submit Application\", you acknowledge that you have read our Global Candidate Privacy Notice and hereby give informed consent to the collection, processing, use, and storage of your personal information as described. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Sales and Business Development
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You will oversee a portfolio of key accounts and will be responsible for developing and driving strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and General Merchandise Volume (GMV). You will develop and execute sophisticated account plans that include financing optimizations, executive relationship engagement, and marketing strategies, often against ambitious timelines. You will analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities. You will orchestrate cross‑functional teams across our Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results. Manage customer health to ensure overall customer satisfaction and business results. Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the offering for our merchants. What We Look For
Experience negotiating and closing large, complex commercial contracts for leading companies. Strong written and verbal communication skills, including the ability to give compelling presentations. Experience in leading cross‑functional projects with a high attention to detail. Ability to build productive internal and external relationships and influence towards outcomes; outstanding executive presence. Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders. Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce preferred. Comfortable using Salesforce and standard BI tools. Pay & Equity
Pay Grade - K. Equity Grade - 6. Employees new to the role typically start at the beginning of the pay range. The OTE range, which includes base and sales incentive, is:
USA On Target Earnings (CA, WA, NY, NJ, CT): $175,000 - $237,500 per year . For all other U.S. states:
$155,000 - $217,500 per year . Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits, including 100% subsidized medical coverage, dental and vision for you and your dependents. Please note that visa sponsorship is not available for this position. Remote Work
Affirm is a remote‑first company. The majority of roles are remote and can be performed anywhere within the country of employment. Remote roles do not require regular office presence unless necessary for the role. Benefits
Health care coverage – the company covers all premiums for all levels of coverage for you and your dependents. Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family forming expenses. Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge. ESPP – An employee stock purchase plan enabling you to buy shares of the company at a discount. EEO Statement & Accessibility
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. For U.S. positions that could be performed in Los Angeles or San Francisco, pursuant to the Fair Chance Ordinances, we will consider qualified applicants with arrest and conviction records. By clicking \"Submit Application\", you acknowledge that you have read our Global Candidate Privacy Notice and hereby give informed consent to the collection, processing, use, and storage of your personal information as described. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Sales and Business Development
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