Hopper
Technical Account Manager - Commerce / Partner Success (100% Remote - USA)
Hopper, Boston, Massachusetts, us, 02298
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
Competitive salary with uncapped quarterly performance bonuses Unlimited PTO for work-life balance Flexible work environment with options for remote work and co-working space Access to generous parental leave and comprehensive health benefits, including 100% employer‑paid Medical, Dental, and Vision coverage Opportunity to make a significant impact within a rapidly growing startup environment What to Expect (Job Responsibilities):
Serve as the primary technical point of contact for multiple B2B partners, ensuring clear communication and support Assess and validate reported technical issues before escalating to engineering, including detailed analysis and prioritization Improve intake workflows and triage processes to create consistency across partner engagements Collaborate with cross‑functional teams to refine escalation paths and service expectations Advocate for partner needs while maintaining alignment across various technical workstreams What is Required (Qualifications):
Proven experience as a Technical Account Manager, Solutions Engineer, Technical Support Engineer, or in a similar technical‑customer role Strong communication skills with the ability to build trust and clarity with partners and internal teams Technical fluency in interpreting logs, analyzing data, and using monitoring tools for issue investigation Excellent organizational skills, capable of managing multiple partner requests simultaneously Strong judgment in evaluating issue severity and operational urgency How to Stand Out (Preferred Qualifications):
Intermediate to advanced SQL skills and experience with data analysis or BI tools Familiarity with API debugging and distributed systems Experience optimizing ticketing and triage systems such as Zendesk or Jira Background in improving cross‑functional workflows or partner‑facing operations
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Competitive salary with uncapped quarterly performance bonuses Unlimited PTO for work-life balance Flexible work environment with options for remote work and co-working space Access to generous parental leave and comprehensive health benefits, including 100% employer‑paid Medical, Dental, and Vision coverage Opportunity to make a significant impact within a rapidly growing startup environment What to Expect (Job Responsibilities):
Serve as the primary technical point of contact for multiple B2B partners, ensuring clear communication and support Assess and validate reported technical issues before escalating to engineering, including detailed analysis and prioritization Improve intake workflows and triage processes to create consistency across partner engagements Collaborate with cross‑functional teams to refine escalation paths and service expectations Advocate for partner needs while maintaining alignment across various technical workstreams What is Required (Qualifications):
Proven experience as a Technical Account Manager, Solutions Engineer, Technical Support Engineer, or in a similar technical‑customer role Strong communication skills with the ability to build trust and clarity with partners and internal teams Technical fluency in interpreting logs, analyzing data, and using monitoring tools for issue investigation Excellent organizational skills, capable of managing multiple partner requests simultaneously Strong judgment in evaluating issue severity and operational urgency How to Stand Out (Preferred Qualifications):
Intermediate to advanced SQL skills and experience with data analysis or BI tools Familiarity with API debugging and distributed systems Experience optimizing ticketing and triage systems such as Zendesk or Jira Background in improving cross‑functional workflows or partner‑facing operations
#J-18808-Ljbffr