ICONMA
Our Client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location.
Responsibilities
Provide advanced product/service information and respond to complex customer questions about the product/service.
Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Requirements
Leverages Digital Communications with Customers
Masters Service Conversations
Navigates Customer Challenges
Strengthens Customer Connections
Customer-Focused Approach
Builds Customer Loyalty
Service Into Sales
In-Depth Questioning
Initiates Compelling Sales Conversations
Builds Rapport
Knows the Buying Influences
Manages Buyer IndifferenceUnderstands Issues/Motivations
Post-Secondary Non-Tertiary Education
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr
Responsibilities
Provide advanced product/service information and respond to complex customer questions about the product/service.
Record and process custom/special orders that may require additional resources for delivery and coordinate with those teams as required.
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints.
Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements.
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Requirements
Leverages Digital Communications with Customers
Masters Service Conversations
Navigates Customer Challenges
Strengthens Customer Connections
Customer-Focused Approach
Builds Customer Loyalty
Service Into Sales
In-Depth Questioning
Initiates Compelling Sales Conversations
Builds Rapport
Knows the Buying Influences
Manages Buyer IndifferenceUnderstands Issues/Motivations
Post-Secondary Non-Tertiary Education
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr