Bank User Support

Japanese Bank User Support Location: NYC – Hybrid (2 days on-site)

Employment type: Full-time

Seniority level: Entry level

Job function: Information Technology

Responsibilities

Provide guidance and explanations of how to use the new system to customers

Respond to customer inquiries about the migration process via phone and email

Update materials such as migration guides, FAQs, and support documentation addresses to the customers

Track customer migration progress and conduct follow-ups to ensure smooth transitions

Escalate technical issues or concerns to internal teams and coordinate resolutions

Collect customer feedback and share suggestions to improve processes and services

Document support interactions and prepare reports on migration activities and customer experience

Qualifications

Japanese: Professional level

English: Professional level

Experience in customer support

Financial domain experience

Strong verbal and written communication skills (mostly Japanese) with customer interaction experience

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

IT Services and IT Consulting (Industry)

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