SaaS Support & Incident Analyst — EdTech (K-12)

A leading public sector solutions firm in West Virginia is seeking a Support Desk Agent to manage customer support requests using Zendesk. The ideal candidate has 3+ years in SaaS support, excellent communication skills, and experience in K-12 education. You will provide customer service, troubleshoot issues, and collaborate with stakeholders. Compensation ranges from $55,500 to $68,400, along with medical benefits and a supportive work environment. #J-18808-Ljbffr