MSD
Director, Technical Label Operations (Onsite)
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Director, Technical Label Operations (Onsite)
role at
MSD
The Global Clinical Supply (GCS) organization within MSD’s Research Laboratories manages the end‑to‑end clinical supply chain for a portfolio of more than 300 Phase I‑IV clinical trials, 200 investigator‑initiated studies, and 200 external collaborations. GCS is accountable for planning, sourcing, labeling, packaging, and delivery of clinical supplies to sites in over 60 countries, in compliance with worldwide regulations, company policies, and SOPs.
Key Immediate Needs and Opportunities
Integrating teams across the US and Switzerland, implementing a new operating model and ways of working.
Lead a team of technical experts responsible for managing systems, equipment and processes for label operations.
Partner with IT, suppliers and external partners to troubleshoot and enhance equipment and systems to minimize disruption.
Define, monitor and act on KPIs, investigations & CAPAs for Label Operations.
Implement and champion change adoption for new equipment, systems, and tools to deliver the digital strategy.
Strengthen talent development and technical expertise, enhancing leadership impact and cultivating an inclusive, innovative‑focused culture.
Proactively identify operational risks and implement data‑driven mitigation strategies to sustain strong performance.
Embed continuous improvement in business processes to enhance efficiency while keeping flexibility for project‑specific needs.
Ensure effective management and optimization of the technical aspects of the clinical supply chain operations, contributing to the overall execution efficiency.
Primary Activities (including but not limited to)
Support strategic plans by defining priorities, establishing KPIs, and driving change initiatives and process improvements.
Continuously optimize assets, processes, and resources across the supply chain to maintain compliance and achieve operational excellence.
Manage systems, equipment, and processes for label operations, guiding the team on simplification and efficiency opportunities.
Lead complex cross‑functional investigations and provide guidance on problem‑solving and effective CAPAs.
Partner cross‑functionally with suppliers and external partners to troubleshoot and enhance equipment and systems.
Lead implementation and change adoption for new equipment, systems and tools within Label Operations to realize the digital strategy.
Inspire and motivate teams by setting high performance expectations and fostering a culture of learning, accountability, and continuous improvement.
Experience and Skills
Degree (BSc, MSc, MBA, PhD) in Life Sciences, Engineering, Supply Chain, Business Administration or related discipline.
10+ years of experience in pharmaceuticals, biopharma, or medical devices with proven success in project management and team leadership.
Evidence of leading and developing teams, managing complex projects and delivering innovative solutions.
Strong communication, collaboration, and stakeholder management skills.
Technical proficiency in clinical labeling systems, systems integration, and data management tools (e.g., SAP, printer architecture networks, automation).
Strong analytical and problem‑solving skills; ability to interpret complex data and drive evidence‑based decisions.
Proficiency in English (verbal and written) at a professional working level.
Equal Employment Opportunity Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights, EEOC GINA Supplement, and related resources.
U.S. Hybrid Work Model Effective September 5, 2023, employees in office‑based positions in the U.S. will work a hybrid model consisting of three on‑site days per week, Monday‑Thursday, with Friday typically remote, unless business‑critical tasks require on‑site presence.
Compensation $153,800.00 – $242,200.00. Salary is based on education, qualifications, experience, skills, geographic location, and business needs. Successful candidates may be eligible for annual bonus and long‑term incentive.
Benefits We offer a comprehensive benefits package that includes medical, dental, vision, and other insurance, 401(k) retirement benefits, paid holidays, vacation, and compassionate and sick leave.
Location Restrictions San Francisco Residents Only – We will consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance.
Los Angeles Residents Only – We will consider all qualified applicants, including those with criminal histories, in compliance with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Job Posting End Date 12/23/2025
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Director, Technical Label Operations (Onsite)
role at
MSD
The Global Clinical Supply (GCS) organization within MSD’s Research Laboratories manages the end‑to‑end clinical supply chain for a portfolio of more than 300 Phase I‑IV clinical trials, 200 investigator‑initiated studies, and 200 external collaborations. GCS is accountable for planning, sourcing, labeling, packaging, and delivery of clinical supplies to sites in over 60 countries, in compliance with worldwide regulations, company policies, and SOPs.
Key Immediate Needs and Opportunities
Integrating teams across the US and Switzerland, implementing a new operating model and ways of working.
Lead a team of technical experts responsible for managing systems, equipment and processes for label operations.
Partner with IT, suppliers and external partners to troubleshoot and enhance equipment and systems to minimize disruption.
Define, monitor and act on KPIs, investigations & CAPAs for Label Operations.
Implement and champion change adoption for new equipment, systems, and tools to deliver the digital strategy.
Strengthen talent development and technical expertise, enhancing leadership impact and cultivating an inclusive, innovative‑focused culture.
Proactively identify operational risks and implement data‑driven mitigation strategies to sustain strong performance.
Embed continuous improvement in business processes to enhance efficiency while keeping flexibility for project‑specific needs.
Ensure effective management and optimization of the technical aspects of the clinical supply chain operations, contributing to the overall execution efficiency.
Primary Activities (including but not limited to)
Support strategic plans by defining priorities, establishing KPIs, and driving change initiatives and process improvements.
Continuously optimize assets, processes, and resources across the supply chain to maintain compliance and achieve operational excellence.
Manage systems, equipment, and processes for label operations, guiding the team on simplification and efficiency opportunities.
Lead complex cross‑functional investigations and provide guidance on problem‑solving and effective CAPAs.
Partner cross‑functionally with suppliers and external partners to troubleshoot and enhance equipment and systems.
Lead implementation and change adoption for new equipment, systems and tools within Label Operations to realize the digital strategy.
Inspire and motivate teams by setting high performance expectations and fostering a culture of learning, accountability, and continuous improvement.
Experience and Skills
Degree (BSc, MSc, MBA, PhD) in Life Sciences, Engineering, Supply Chain, Business Administration or related discipline.
10+ years of experience in pharmaceuticals, biopharma, or medical devices with proven success in project management and team leadership.
Evidence of leading and developing teams, managing complex projects and delivering innovative solutions.
Strong communication, collaboration, and stakeholder management skills.
Technical proficiency in clinical labeling systems, systems integration, and data management tools (e.g., SAP, printer architecture networks, automation).
Strong analytical and problem‑solving skills; ability to interpret complex data and drive evidence‑based decisions.
Proficiency in English (verbal and written) at a professional working level.
Equal Employment Opportunity Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under U.S. Equal Opportunity Employment laws, visit EEOC Know Your Rights, EEOC GINA Supplement, and related resources.
U.S. Hybrid Work Model Effective September 5, 2023, employees in office‑based positions in the U.S. will work a hybrid model consisting of three on‑site days per week, Monday‑Thursday, with Friday typically remote, unless business‑critical tasks require on‑site presence.
Compensation $153,800.00 – $242,200.00. Salary is based on education, qualifications, experience, skills, geographic location, and business needs. Successful candidates may be eligible for annual bonus and long‑term incentive.
Benefits We offer a comprehensive benefits package that includes medical, dental, vision, and other insurance, 401(k) retirement benefits, paid holidays, vacation, and compassionate and sick leave.
Location Restrictions San Francisco Residents Only – We will consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance.
Los Angeles Residents Only – We will consider all qualified applicants, including those with criminal histories, in compliance with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Job Posting End Date 12/23/2025
#J-18808-Ljbffr