Fenwick & West
Hospitality and Events Supervisor
Fenwick & West, Palo Alto, California, United States, 94306
Hospitality and Events Supervisor
We have an opening in our Facilities Department for a Hospitality and Events Supervisor. This position is responsible for mentoring, training and supervising the reception and catering staff in the Silicon Valley office, including event and meeting planning and catering, food/beverage service, supply ordering and kitchen and conference room support. This person will need to communicate and collaborate with other departments, practice groups, facilities staff and other offices to ensure needs are met and best practices are implemented.
Full‑time exempt position requiring 100% onsite presence in the Silicon Valley office.
Responsibilities
Supervises, mentors and trains the Silicon Valley reception and catering teams and onsite non‑employee service providers, vendors or temporary employees to ensure they provide efficient, professional and expedient customer service.
Maintains a high level of customer service and mastery of good first impressions.
Places (or supervises placement of) catering orders for all in‑house or offsite meetings and reconciles invoices for accuracy.
Responsible for maintaining catering and kitchen supply and equipment inventory, reporting to manager and recommending maintenance or service.
Maintains overall maintenance of catering rooms, kitchens, pantries and conference rooms, ensuring cleanliness, functionality and safety.
Conducts daily walk‑throughs in catering rooms, kitchens and conference rooms.
Ensures compliance with city, state and federal laws, regulations and codes (including OSHA).
Researches and recommends new catering vendors and solicits employee feedback regarding food vendors.
Maintains catering team schedule with input from manager.
Provides training on equipment, safety and injury prevention.
Ensures that setup arrangements (seating style, catering, light and door schedule changes, etc.) are executed for events.
Places beverage orders for special events and maintains alcohol inventory accordingly.
Processes (or oversees processing of) all catering invoices promptly and codes accurately for accounts payable.
Works with the Catering and Events Manager to ensure event requests are handled accurately and timely.
Holds daily meetings with catering staff to review event logs and meeting requests.
Holds weekly team meetings with Catering, Reception and Facilities teams to review upcoming events.
Assists with oversight of firm‑sponsored events and the planning and implementation of catering or event assistance for the firm’s other onsite or off‑site events.
Attends weekly meetings with the Catering and Events Manager to review plans for upcoming events.
Frequently reviews and checks for conflicts on the firm‑wide calendar, reporting any conflicts to the manager.
Assists with firm‑wide travel vendor as needed.
Performs other related duties as assigned.
Desired Skills & Qualifications
Exceptional customer service skills and the ability to handle constructive feedback or requests calmly, courteously, willingly and diplomatically.
Strong interpersonal, written and verbal communication skills.
Ability to prioritize and handle multiple tasks simultaneously with minimal supervision.
Professional demeanor and the ability to supervise, mentor and train staff.
Proficiency in MS Office, Excel, MS Word, Outlook, conference room reservation software and other applications as may be required.
High level of attention to detail.
Ability to work under tight deadlines and/or in challenging situations.
Ability to maintain a high level of confidentiality.
Ability to attend events during and after hours and/or travel, as needed.
Reporting to the Catering and Events Manager, the ideal candidate will have a minimum of 3 years of supervisory experience in the catering or food service industry. Previous law firm and/or hospitality experience preferred. Bachelor’s degree preferred.
Benefits And Compensation Details At Fenwick, we believe that our partners and employees are our most important asset. Our comprehensive benefits program includes plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts and Wellbeing.
Salary Range $84,000 - $120,000. A discretionary bonus for eligible employees may also be available based on performance.
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Full‑time exempt position requiring 100% onsite presence in the Silicon Valley office.
Responsibilities
Supervises, mentors and trains the Silicon Valley reception and catering teams and onsite non‑employee service providers, vendors or temporary employees to ensure they provide efficient, professional and expedient customer service.
Maintains a high level of customer service and mastery of good first impressions.
Places (or supervises placement of) catering orders for all in‑house or offsite meetings and reconciles invoices for accuracy.
Responsible for maintaining catering and kitchen supply and equipment inventory, reporting to manager and recommending maintenance or service.
Maintains overall maintenance of catering rooms, kitchens, pantries and conference rooms, ensuring cleanliness, functionality and safety.
Conducts daily walk‑throughs in catering rooms, kitchens and conference rooms.
Ensures compliance with city, state and federal laws, regulations and codes (including OSHA).
Researches and recommends new catering vendors and solicits employee feedback regarding food vendors.
Maintains catering team schedule with input from manager.
Provides training on equipment, safety and injury prevention.
Ensures that setup arrangements (seating style, catering, light and door schedule changes, etc.) are executed for events.
Places beverage orders for special events and maintains alcohol inventory accordingly.
Processes (or oversees processing of) all catering invoices promptly and codes accurately for accounts payable.
Works with the Catering and Events Manager to ensure event requests are handled accurately and timely.
Holds daily meetings with catering staff to review event logs and meeting requests.
Holds weekly team meetings with Catering, Reception and Facilities teams to review upcoming events.
Assists with oversight of firm‑sponsored events and the planning and implementation of catering or event assistance for the firm’s other onsite or off‑site events.
Attends weekly meetings with the Catering and Events Manager to review plans for upcoming events.
Frequently reviews and checks for conflicts on the firm‑wide calendar, reporting any conflicts to the manager.
Assists with firm‑wide travel vendor as needed.
Performs other related duties as assigned.
Desired Skills & Qualifications
Exceptional customer service skills and the ability to handle constructive feedback or requests calmly, courteously, willingly and diplomatically.
Strong interpersonal, written and verbal communication skills.
Ability to prioritize and handle multiple tasks simultaneously with minimal supervision.
Professional demeanor and the ability to supervise, mentor and train staff.
Proficiency in MS Office, Excel, MS Word, Outlook, conference room reservation software and other applications as may be required.
High level of attention to detail.
Ability to work under tight deadlines and/or in challenging situations.
Ability to maintain a high level of confidentiality.
Ability to attend events during and after hours and/or travel, as needed.
Reporting to the Catering and Events Manager, the ideal candidate will have a minimum of 3 years of supervisory experience in the catering or food service industry. Previous law firm and/or hospitality experience preferred. Bachelor’s degree preferred.
Benefits And Compensation Details At Fenwick, we believe that our partners and employees are our most important asset. Our comprehensive benefits program includes plans such as Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts and Wellbeing.
Salary Range $84,000 - $120,000. A discretionary bonus for eligible employees may also be available based on performance.
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