United States Senate Sergeant at Arms
Passport Issuance Specialist #202
United States Senate Sergeant at Arms, Washington, District of Columbia, us, 20022
Target Hiring Range:
$65,000–$75,000
Department:
Support Operations
Posting Date Range:
12/16/2025-12/30/2025
Pay Grade Range:
$61290-$107311
Work Hours:
8:30am-5:30pm
FLSA Status:
Non-Exempt
Remote Work Status:
Hybrid
Hybrid Schedule:
Possibility of remote work once a month.
All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.
The Senate Sergeant at Arms does not pay for relocation expenses.
This vacancy announcement closes at 7pm EST. Late applications will not be accepted.
JOB OVERVIEW The Passport Issuance Specialist plays a critical role in supporting the Senate Passport Office’s mission to provide timely, accurate, and professional passport services to the Senate community. Working closely with the Lead Passport Issuance Specialist and the Passport Issuance Supervisor, the Specialist provides frontline administrative and customer service support while assisting with the acceptance, examination, and processing of official and tourist passport applications.
This position requires a high level of attention to detail, sound judgment, and discretion in handling sensitive and confidential information. The Passport Issuance Specialist serves as a key point of contact for staff, visitors, and external partners, ensuring inquiries are addressed promptly and courteously and that applications are processed efficiently and in compliance with established procedures. In addition to daily operational support, the Specialist assists with research, reporting, and long-term planning efforts, contributing to the overall effectiveness and reliability of Senate passport operations.
KEY ACCOUNTABILITIES / ESSENTIAL JOB DUTIES
Provides administrative support to the Senate Passport Office.
Examines official and tourist passport applications and related materials for stakeholders.
Ensures compliance for passport issuance processes, documentation and timeframes.
Organizes conference calls and digital video conferences with the Department of State and other US Government agencies.
Provides customer service to stakeholders and responds to inquiries and concerns.
Processes all payments related to services required.
Other duties as assigned.
JOB SPECIFICATIONS REQUIRED EDUCATION
High School Diploma/ GED.
REQUIRED WORK EXPERIENCE
1-2 years of administrative experience, with some experience in passport issuance related functions.
REQUIRED SPECIAL SKILLS / KNOWLEDGE
As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
Assigns case work on a continuing basis according to a standardized control system, or other assigned work by providing standing general instructions about timeliness, objectives, and relative priorities.
Accountable for tracking and monitoring payments related to services required.
Works with the State Department to coordinate the delivery and retrieval of passport applications.
Ability to complete Passport Agent training within the first six months of employment.
Knowledge of provisions of laws, treaties, rules, and regulations pertaining to birth, identity, and citizenship matters concerning the examination of applications for passports.
Knowledge of provisions of State and foreign laws as they apply to such issues as marriage, legitimation, adoption, and child custody.
Knowledge of provisions that govern entitlement to diplomatic and official passports on a regular and exceptional basis and knowledge of agreements with other countries as they apply to entitlement to such passports.
Knowledge of certain provisions of immigration and naturalization laws and regulations covering legal entry into the United States, residency, and other requirements as they apply to acquiring and retaining U.S. citizenship.
Knowledge of the functions, policies, systems, procedures, and processes employed by headquarters and passport offices in the issuance of passports.
Ability to work effectively with others.
Ability to conduct research and accurately prepare and process a variety of executive reports, records and documents.
Ability to effectively interact with staff members representing all levels of the organization, as well as with outside vendors.
Ability to communicate both orally and in writing, multi-task and collaborate effectively. Attention to detail is required.
Ability to work with customers in a front facing capacity, and work as a team in a fast-paced environment.
Ability to operate camera equipment for passport photos.
Ability to lift up to 25 lbs.
DESIRED QUALIFICATIONS
Familiarity with, or ability to learn, laws, regulations, and procedures related to birth, identity, citizenship, and passport issuance.
Experience reviewing official documentation with a high degree of accuracy and attention to detail.
Ability to apply established policies and procedures consistently while exercising sound judgment and discretion.
Experience working in a fast-paced, customer-focused environment with competing priorities.
Strong written and oral communication skills, with the ability to interact professionally with internal and external stakeholders.
Proficiency with Microsoft Office and the ability to learn office-specific systems and applications.
Interest in developing subject-matter expertise in passport policy and procedures through formal training and on-the-job experience.
WORKING CONDITIONS
Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
Ability to sit, stand, and walk for extended periods.
CONDITIONS OF EMPLOYMENT
To be employed by a Senate employing office in a paid position in the continental United States an individual must:
Be a U.S. citizen;
Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C.
1324b(a)(3)(B);
Be (i) admitted as a refugee under 8 U.S.C.1157 or granted asylum under 8 U.S.C.1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.
BENEFITS AT-A-GLANCE The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW .
ACCOMMODATIONS As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov with “Accommodation” in the subject line.
VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.
Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.
All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
Late applications for veterans’ preference will not be considered.
Documentation to obtain veterans’ preference will not be considered if attached to the job application.
If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email SAARecruitment@saa.senate.gov .
To view additional information regarding the VEOA, please click here .
An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.
#J-18808-Ljbffr
$65,000–$75,000
Department:
Support Operations
Posting Date Range:
12/16/2025-12/30/2025
Pay Grade Range:
$61290-$107311
Work Hours:
8:30am-5:30pm
FLSA Status:
Non-Exempt
Remote Work Status:
Hybrid
Hybrid Schedule:
Possibility of remote work once a month.
All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.
The Senate Sergeant at Arms does not pay for relocation expenses.
This vacancy announcement closes at 7pm EST. Late applications will not be accepted.
JOB OVERVIEW The Passport Issuance Specialist plays a critical role in supporting the Senate Passport Office’s mission to provide timely, accurate, and professional passport services to the Senate community. Working closely with the Lead Passport Issuance Specialist and the Passport Issuance Supervisor, the Specialist provides frontline administrative and customer service support while assisting with the acceptance, examination, and processing of official and tourist passport applications.
This position requires a high level of attention to detail, sound judgment, and discretion in handling sensitive and confidential information. The Passport Issuance Specialist serves as a key point of contact for staff, visitors, and external partners, ensuring inquiries are addressed promptly and courteously and that applications are processed efficiently and in compliance with established procedures. In addition to daily operational support, the Specialist assists with research, reporting, and long-term planning efforts, contributing to the overall effectiveness and reliability of Senate passport operations.
KEY ACCOUNTABILITIES / ESSENTIAL JOB DUTIES
Provides administrative support to the Senate Passport Office.
Examines official and tourist passport applications and related materials for stakeholders.
Ensures compliance for passport issuance processes, documentation and timeframes.
Organizes conference calls and digital video conferences with the Department of State and other US Government agencies.
Provides customer service to stakeholders and responds to inquiries and concerns.
Processes all payments related to services required.
Other duties as assigned.
JOB SPECIFICATIONS REQUIRED EDUCATION
High School Diploma/ GED.
REQUIRED WORK EXPERIENCE
1-2 years of administrative experience, with some experience in passport issuance related functions.
REQUIRED SPECIAL SKILLS / KNOWLEDGE
As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
Assigns case work on a continuing basis according to a standardized control system, or other assigned work by providing standing general instructions about timeliness, objectives, and relative priorities.
Accountable for tracking and monitoring payments related to services required.
Works with the State Department to coordinate the delivery and retrieval of passport applications.
Ability to complete Passport Agent training within the first six months of employment.
Knowledge of provisions of laws, treaties, rules, and regulations pertaining to birth, identity, and citizenship matters concerning the examination of applications for passports.
Knowledge of provisions of State and foreign laws as they apply to such issues as marriage, legitimation, adoption, and child custody.
Knowledge of provisions that govern entitlement to diplomatic and official passports on a regular and exceptional basis and knowledge of agreements with other countries as they apply to entitlement to such passports.
Knowledge of certain provisions of immigration and naturalization laws and regulations covering legal entry into the United States, residency, and other requirements as they apply to acquiring and retaining U.S. citizenship.
Knowledge of the functions, policies, systems, procedures, and processes employed by headquarters and passport offices in the issuance of passports.
Ability to work effectively with others.
Ability to conduct research and accurately prepare and process a variety of executive reports, records and documents.
Ability to effectively interact with staff members representing all levels of the organization, as well as with outside vendors.
Ability to communicate both orally and in writing, multi-task and collaborate effectively. Attention to detail is required.
Ability to work with customers in a front facing capacity, and work as a team in a fast-paced environment.
Ability to operate camera equipment for passport photos.
Ability to lift up to 25 lbs.
DESIRED QUALIFICATIONS
Familiarity with, or ability to learn, laws, regulations, and procedures related to birth, identity, citizenship, and passport issuance.
Experience reviewing official documentation with a high degree of accuracy and attention to detail.
Ability to apply established policies and procedures consistently while exercising sound judgment and discretion.
Experience working in a fast-paced, customer-focused environment with competing priorities.
Strong written and oral communication skills, with the ability to interact professionally with internal and external stakeholders.
Proficiency with Microsoft Office and the ability to learn office-specific systems and applications.
Interest in developing subject-matter expertise in passport policy and procedures through formal training and on-the-job experience.
WORKING CONDITIONS
Since this position requires onsite presence in support of the U.S. Senate when in session, this position requires the employee to be available and prepared to work during government shutdowns, in inclement weather, on holidays, and during late night, overnight, and weekend sessions. In the context of government furloughs, this position is considered excepted.
This position directly supports essential services of the U.S. Senate. As such, this position requires the employee be available and prepared to work during government shutdowns, in inclement weather, on holidays, weekends, and during late nights to ensure essential services to the Senate continue without interruption. In the context of government furloughs, this position is considered excepted.
Ability to sit, stand, and walk for extended periods.
CONDITIONS OF EMPLOYMENT
To be employed by a Senate employing office in a paid position in the continental United States an individual must:
Be a U.S. citizen;
Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C.
1324b(a)(3)(B);
Be (i) admitted as a refugee under 8 U.S.C.1157 or granted asylum under 8 U.S.C.1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.
BENEFITS AT-A-GLANCE The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW .
ACCOMMODATIONS As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov with “Accommodation” in the subject line.
VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.
Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.
All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
Late applications for veterans’ preference will not be considered.
Documentation to obtain veterans’ preference will not be considered if attached to the job application.
If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email SAARecruitment@saa.senate.gov .
To view additional information regarding the VEOA, please click here .
An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.
#J-18808-Ljbffr