Remote CX Operations Leader: Retention & Growth

A leading technology communication company in Montgomery, Alabama is seeking a Head of Customer Experience Operations to define and execute strategies for customer retention, renewals, and value realization. This senior leadership role involves building scalable processes and systems that enhance the customer journey. The ideal candidate should have 15+ years in customer success operations, hands-on experience with enterprise CX technologies, and a strong focus on data-driven decision-making. This position offers an attractive salary range of $150,800 - $329,900. #J-18808-Ljbffr