Zoom
A leading collaboration platform company is seeking a Head of Customer Experience Operations to define and execute strategies that enhance customer retention and lifetime value. This senior leadership role involves developing metrics to assess customer health while partnering with various teams to align post-sales processes. Candidates should bring 15+ years of experience and a minimum of 5 years in a senior role. The estimated salary range is between $150,800 and $329,900, with benefits to maintain overall employee well-being.
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