EY
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Loca
EY, Saint Louis, Missouri, United States, 63146
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting
Location:
Anywhere in Country
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems, and information is vital – but can be a risky investment in a rapidly changing environment. EY helps prestigious businesses worldwide with authoritative, agile, and efficient solutions for business decision‑making.
Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Engaging with clients and internal teams for successful project delivery.
Facilitating requirements workshops and client process/design sessions.
Providing guidance on ServiceNow ITSM process implementations.
Managing and mentoring a multi-disciplinary team of 3‑5 resources, including offshore consultants.
Leading waterfall and agile delivery activities, including planning, status reporting, budgets, risk and issue logs.
Creating high-quality deliverables and project artifacts.
Qualifications
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
2–4 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum one of the following certifications:
ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Competitive compensation: $102,500 – $187,900 U.S. (range varies by location).
Comprehensive medical and dental coverage, pension and 401(k), and paid time off.
Hybrid model: 40–60% in‑person work in client‑serving roles.
Flexible vacation policy and additional paid holidays.
How to Apply EY accepts applications for this position on an ongoing basis. Apply today to shape your future with confidence.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Contact for Accommodation Call 1‑800‑EY‑HELP3, option 2 for candidate inquiries; or email ssc.customersupport@ey.com.
Additional Information For those living in California, please click here for additional information.
Job Attributes Senior Level – Mid‑Senior; Full‑time; Information Technology; Professional Services.
#J-18808-Ljbffr
Anywhere in Country
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems, and information is vital – but can be a risky investment in a rapidly changing environment. EY helps prestigious businesses worldwide with authoritative, agile, and efficient solutions for business decision‑making.
Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Engaging with clients and internal teams for successful project delivery.
Facilitating requirements workshops and client process/design sessions.
Providing guidance on ServiceNow ITSM process implementations.
Managing and mentoring a multi-disciplinary team of 3‑5 resources, including offshore consultants.
Leading waterfall and agile delivery activities, including planning, status reporting, budgets, risk and issue logs.
Creating high-quality deliverables and project artifacts.
Qualifications
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or a related discipline.
2–4 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum one of the following certifications:
ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience with ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Benefits
Competitive compensation: $102,500 – $187,900 U.S. (range varies by location).
Comprehensive medical and dental coverage, pension and 401(k), and paid time off.
Hybrid model: 40–60% in‑person work in client‑serving roles.
Flexible vacation policy and additional paid holidays.
How to Apply EY accepts applications for this position on an ongoing basis. Apply today to shape your future with confidence.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities.
Contact for Accommodation Call 1‑800‑EY‑HELP3, option 2 for candidate inquiries; or email ssc.customersupport@ey.com.
Additional Information For those living in California, please click here for additional information.
Job Attributes Senior Level – Mid‑Senior; Full‑time; Information Technology; Professional Services.
#J-18808-Ljbffr