United States Senate Employment Office
Customer Service Specialist #84
United States Senate Employment Office, Washington, District of Columbia, us, 20022
Customer Service Specialist #84
– United States Senate Employment Office
Target Hiring Range:
$62,000‑$70,000
Department:
Support Operations Posting Date Range:
12/22/2025‑1/5/2026 Pay Grade Range:
$61,290‑$107,311 Work Hours:
12:30 pm‑9:30 pm FLSA Status:
Non‑Exempt Remote Work Status:
Onsite Relocation:
The Senate Sergeant at Arms does not pay for relocation expenses Application Deadline:
7 pm EST (late applications will not be accepted)
Job Overview The Senate Sergeant at Arms (SAA) is seeking a Customer Service Specialist to join the fast‑paced and mission‑driven Printing, Graphics, and Direct Mail (PGDM) team. This role serves as a critical liaison between Senate offices and PGDM services, ensuring that printing, design, and mailing requests are clearly understood, expertly guided, and executed with precision, efficiency, and care.
As a Customer Service Specialist, you will support the United States Senate’s daily operations by translating customer needs into clear, actionable production solutions. You will work closely with internal production, design, and mailing teams, manage multiple service requests simultaneously, and help uphold PGDM’s commitment to accuracy, consistency, and high‑quality deliverables. Your ability to communicate clearly, stay organized, and anticipate customer needs will directly contribute to PGDM’s success.
This position is well suited for a service‑oriented professional who thrives in a collaborative environment, communicates with confidence, and enjoys solving problems in a dynamic, high‑volume setting.
Key Accountabilities / Essential Job Duties
Explain services, policies, procedures, rules and regulations, and provide necessary assistance to customers in initiating service requests.
Research job status as requested by customers.
Create work orders for customers; verify information for completeness; review requested completion times and forward work order to the proper processing area.
Communicate with production supervisory staff to coordinate rush work orders and requests.
Communicate regularly with customers; notify them of completion of proofs and/or work order requests.
Assist in providing quality checks and maintaining efficient workflow.
Maintain manual and electronic records and/or production logs to track work orders; review production shift summary reports and completed work orders for accuracy; participate in work generation at the Customer Service counter and record documentation.
Other duties as assigned.
Job Specifications Required Education
High School Diploma or GED.
Required Work Experience
At least two years of relevant experience in customer service.
Required Special Skills / Knowledge
Proficiency in a skills assessment may be required.
Knowledge of or ability to learn services provided by SAA Printing, Graphics and Direct Mail (PGDM).
Knowledge of or ability to learn PGDM section workflows.
Knowledge of or ability to learn departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics.
Knowledge of office equipment, computers and relevant software/Web applications, spreadsheets and databases.
Ability to prepare and maintain records and reports.
Ability to establish and maintain effective working relationships with Senate staff and resolve customer problems.
Ability to communicate effectively.
Availability for sudden recall in response to emergency events, which may include after‑hour or weekend work, and potential deployment to alternate sites in support of contingency operations.
Desired Qualifications
Demonstrated customer service experience, preferably within a production, printing, or other service‑oriented environment.
Knowledge of print terminology (bleed, CMYK, DPI, proofing standards, print‑ready files).
Willingness and ability to learn new printing technologies, products, and workflows as processes evolve.
Strong problem‑solving skills, with experience addressing customer concerns, identifying root causes, and proposing effective, timely solutions.
Proficiency in Microsoft Office, with emphasis on Outlook.
Working knowledge of Adobe Creative Suite, particularly Acrobat and InDesign.
Excellent verbal and written communication skills, with ability to explain processes, timelines, and service options clearly, professionally, and confidently.
Proven ability to manage multiple requests simultaneously while maintaining accuracy, organization, and attention to detail.
Comfort collaborating with internal teams to coordinate services, resolve issues, and meet tight deadlines.
Ability to interpret customer needs and translate them into clear, well‑documented service requests and production instructions.
Exceptional organizational and prioritization skills, especially in a fast‑paced, high‑volume environment.
Customer‑focused mindset, with a commitment to delivering high‑quality service and building trusted, professional relationships.
Working Conditions
Position requires onsite presence when Senate is in session; employee must be available during government shutdowns, inclement weather, holidays, late nights, over‑nights, and weekends.
Position may require stationary operation of a computer and other office machinery; occasional movement within the office; frequent movement of boxes/equipment weighing less than 50 lb.
Conditions of Employment To be employed by a Senate employing office in a paid position in the continental United States, an individual must:
Be a U.S. citizen.
Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B).
Be a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and have filed a declaration of intent to become a lawful permanent resident and then a citizen when eligible; or
Owe allegiance to the U.S. (i.e., qualify as a non‑citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.
Benefits At-a-Glance The SAA provides a highly competitive benefits package for all staff. Benefits include health care coverage, student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to the Employee Assistance Program, and more. For more information regarding SAA’s benefits, visit https://sen.gov/OPPW.
Accommodations As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you need special assistance or an accommodation to complete the application process, submit a request to employment@saa.senate.gov with “Accommodation” in the subject line.
Veterans Preference If you are identifying as veterans’ preference eligible under the VEOA, complete your application for Veterans’ Preference
after
you apply for this position. The link will also be available on the “Thank You” page after you have submitted your job application. Candidates need only apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Government Administration
#J-18808-Ljbffr
– United States Senate Employment Office
Target Hiring Range:
$62,000‑$70,000
Department:
Support Operations Posting Date Range:
12/22/2025‑1/5/2026 Pay Grade Range:
$61,290‑$107,311 Work Hours:
12:30 pm‑9:30 pm FLSA Status:
Non‑Exempt Remote Work Status:
Onsite Relocation:
The Senate Sergeant at Arms does not pay for relocation expenses Application Deadline:
7 pm EST (late applications will not be accepted)
Job Overview The Senate Sergeant at Arms (SAA) is seeking a Customer Service Specialist to join the fast‑paced and mission‑driven Printing, Graphics, and Direct Mail (PGDM) team. This role serves as a critical liaison between Senate offices and PGDM services, ensuring that printing, design, and mailing requests are clearly understood, expertly guided, and executed with precision, efficiency, and care.
As a Customer Service Specialist, you will support the United States Senate’s daily operations by translating customer needs into clear, actionable production solutions. You will work closely with internal production, design, and mailing teams, manage multiple service requests simultaneously, and help uphold PGDM’s commitment to accuracy, consistency, and high‑quality deliverables. Your ability to communicate clearly, stay organized, and anticipate customer needs will directly contribute to PGDM’s success.
This position is well suited for a service‑oriented professional who thrives in a collaborative environment, communicates with confidence, and enjoys solving problems in a dynamic, high‑volume setting.
Key Accountabilities / Essential Job Duties
Explain services, policies, procedures, rules and regulations, and provide necessary assistance to customers in initiating service requests.
Research job status as requested by customers.
Create work orders for customers; verify information for completeness; review requested completion times and forward work order to the proper processing area.
Communicate with production supervisory staff to coordinate rush work orders and requests.
Communicate regularly with customers; notify them of completion of proofs and/or work order requests.
Assist in providing quality checks and maintaining efficient workflow.
Maintain manual and electronic records and/or production logs to track work orders; review production shift summary reports and completed work orders for accuracy; participate in work generation at the Customer Service counter and record documentation.
Other duties as assigned.
Job Specifications Required Education
High School Diploma or GED.
Required Work Experience
At least two years of relevant experience in customer service.
Required Special Skills / Knowledge
Proficiency in a skills assessment may be required.
Knowledge of or ability to learn services provided by SAA Printing, Graphics and Direct Mail (PGDM).
Knowledge of or ability to learn PGDM section workflows.
Knowledge of or ability to learn departmental rules, regulations, procedures and functions, including policies and regulations set by the Senate Rules Committee and the Senate Committee on Ethics.
Knowledge of office equipment, computers and relevant software/Web applications, spreadsheets and databases.
Ability to prepare and maintain records and reports.
Ability to establish and maintain effective working relationships with Senate staff and resolve customer problems.
Ability to communicate effectively.
Availability for sudden recall in response to emergency events, which may include after‑hour or weekend work, and potential deployment to alternate sites in support of contingency operations.
Desired Qualifications
Demonstrated customer service experience, preferably within a production, printing, or other service‑oriented environment.
Knowledge of print terminology (bleed, CMYK, DPI, proofing standards, print‑ready files).
Willingness and ability to learn new printing technologies, products, and workflows as processes evolve.
Strong problem‑solving skills, with experience addressing customer concerns, identifying root causes, and proposing effective, timely solutions.
Proficiency in Microsoft Office, with emphasis on Outlook.
Working knowledge of Adobe Creative Suite, particularly Acrobat and InDesign.
Excellent verbal and written communication skills, with ability to explain processes, timelines, and service options clearly, professionally, and confidently.
Proven ability to manage multiple requests simultaneously while maintaining accuracy, organization, and attention to detail.
Comfort collaborating with internal teams to coordinate services, resolve issues, and meet tight deadlines.
Ability to interpret customer needs and translate them into clear, well‑documented service requests and production instructions.
Exceptional organizational and prioritization skills, especially in a fast‑paced, high‑volume environment.
Customer‑focused mindset, with a commitment to delivering high‑quality service and building trusted, professional relationships.
Working Conditions
Position requires onsite presence when Senate is in session; employee must be available during government shutdowns, inclement weather, holidays, late nights, over‑nights, and weekends.
Position may require stationary operation of a computer and other office machinery; occasional movement within the office; frequent movement of boxes/equipment weighing less than 50 lb.
Conditions of Employment To be employed by a Senate employing office in a paid position in the continental United States, an individual must:
Be a U.S. citizen.
Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B).
Be a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and have filed a declaration of intent to become a lawful permanent resident and then a citizen when eligible; or
Owe allegiance to the U.S. (i.e., qualify as a non‑citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.
Benefits At-a-Glance The SAA provides a highly competitive benefits package for all staff. Benefits include health care coverage, student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to the Employee Assistance Program, and more. For more information regarding SAA’s benefits, visit https://sen.gov/OPPW.
Accommodations As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you need special assistance or an accommodation to complete the application process, submit a request to employment@saa.senate.gov with “Accommodation” in the subject line.
Veterans Preference If you are identifying as veterans’ preference eligible under the VEOA, complete your application for Veterans’ Preference
after
you apply for this position. The link will also be available on the “Thank You” page after you have submitted your job application. Candidates need only apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Government Administration
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