Desktop Support Analyst Job at Robert Half in Philadelphia

Description We are looking for a dedicated Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This long-term contract position offers the opportunity to provide essential technical support to ensure smooth operations within a university environment. The ideal candidate will have a strong understanding of desktop hardware, software, and printer troubleshooting, along with experience in network support. Responsibilities:

• Perform routine checks to ensure printers are online, fully functional, and stocked with paper.
• Troubleshoot printer issues, including network connectivity and operational errors, to minimize downtime.
• Deploy replacement printers and hardware as needed to maintain seamless functionality.
• Manage paper deliveries and shipments on a regular basis to ensure adequate supply.
• Utilize ticketing systems such as Zendesk and Halo to track and resolve technical support requests.
• Support endpoint management tools like BigFix and Jamf Pro to ensure system compliance and performance.
• Assist with desktop imaging and setup for both Windows and Mac OS environments.
• Conduct basic hardware and network troubleshooting to resolve user issues.
• Collaborate with the team to ensure timely support during peak usage periods.
• Provide proactive maintenance and updates for Ricoh printers and other hardware devices. Requirements - At least 1 year of experience in desktop support or a related technical role.
• Proficiency in managing and troubleshooting PC desktops and workstations.
• Familiarity with Active Directory for user and device management.
• Experience with Microsoft Windows 10 and Mac OS operating systems.
• Strong knowledge of printer hardware, including Ricoh IMC4500 models.
• Ability to use endpoint management tools such as IBM BigFix and Jamf Pro.
• Competence in network troubleshooting and resolving connectivity issues.
• Experience with ticketing systems like Zendesk or Halo to manage service requests. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .