Robert Half
Robert Half is hiring: Desktop Support Analyst in Philadelphia
Robert Half, Philadelphia, PA, US
Description We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:
- Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.
- Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.
- Offer guidance to users on the proper operation and usage of systems and equipment.
- Recommend procurement strategies and provide technical specifications for departmental purchases.
- Conduct regular assessments of the computing environment and propose improvements to technology and processes.
- Participate in the evaluation, testing, and implementation of technical products, systems, and software.
- Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
- Strong commitment to providing excellent customer service and resolving issues efficiently.
- Proven ability to work collaboratively within a team to deliver high-quality service.
- Preferable knowledge of academic or research operations and familiarity with information systems in such environments.
- Expertise in computer hardware, configuration management, and Windows operating systems.
- Proficiency in managing Active Directory environments.
- Strong analytical skills to evaluate technical products and systems.
- Ability to adapt and thrive in a dynamic, fast-paced environment