EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, Los Angeles, California, United States, 90079
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location
Join to apply for the ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location role at EY.
Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
ServiceNow Senior Manager – Financial Services Transformation Leader In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, giving you opportunities to showcase your ability to motivate and develop teams while establishing and maintaining strong client relationships.
This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes for our customers.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence.
Ability to drive and support sales activities alongside EY pursuit teams demonstrating how EY's services can solve a client's business challenges – including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company's ServiceNow functional capabilities, people, process and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows.
Ability to create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in ServiceNow implementation.
Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management).
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver's license valid in the U.S. (United States).
Ability to travel to meet client needs (up to 60%).
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Are You Ready to Shape Your Future with Confidence? Apply today. EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or during the application process, please contact 1‑800‑EY‑HELP3.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
#J-18808-Ljbffr
Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
ServiceNow Senior Manager – Financial Services Transformation Leader In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The Opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, giving you opportunities to showcase your ability to motivate and develop teams while establishing and maintaining strong client relationships.
This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes for our customers.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence.
Ability to drive and support sales activities alongside EY pursuit teams demonstrating how EY's services can solve a client's business challenges – including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources.
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company's ServiceNow functional capabilities, people, process and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Drive the creation of sector‑focused offerings aligned with ServiceNow Industry workflows.
Ability to create high‑quality deliverables and project artifacts.
To Qualify for the Role You Must Have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in ServiceNow implementation.
Proven architectural leadership in ServiceNow with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management).
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver's license valid in the U.S. (United States).
Ability to travel to meet client needs (up to 60%).
Ideally, You Will Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Are You Ready to Shape Your Future with Confidence? Apply today. EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or during the application process, please contact 1‑800‑EY‑HELP3.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
#J-18808-Ljbffr