O'Reilly Auto Parts
Join to apply for the
Retail Service Specialist
role at
O'Reilly Auto Parts .
You are encouraged to be among the first 25 applicants.
Compensation Pay range:
$16.50 - $24.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums based on schedule, facility, season, or specific work performed.
Bilingual candidates encouraged to apply.
Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, including team member execution of customer service programs (e.g., Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
Ensure telephone is answered according to company policy.
Process buy‑online/ship‑to‑store, hub‑to‑store, and store‑to‑store transfers; contact customers upon shipment arrival.
Handle special orders and outside purchases efficiently and in accordance with procedure; utilize electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods; stage returned merchandise properly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members follow posted work schedules, obtain approvals for changes/deviations, and clock in/out per company policy.
Perform all store opening/closing duties: day‑end procedures; verify/securing money and deposits; prepare bank deposits; ensure night security lights on; lock doors and secure building; arm/disarm security alarms; lock delivery vehicles.
Perform any other duties as assigned.
Skills, Education, and Experience Required:
Strong communication skills.
Ability to obtain RSS Certification.
Desired:
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Benefits
Competitive wages and paid time off.
Stock purchase plan and 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account.
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, disability, genetic information or other protected status as defined by applicable law.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471‑7431 option 1 and provide your requested accommodation and position details.
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Retail Service Specialist
role at
O'Reilly Auto Parts .
You are encouraged to be among the first 25 applicants.
Compensation Pay range:
$16.50 - $24.50 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance bonuses, or premiums based on schedule, facility, season, or specific work performed.
Bilingual candidates encouraged to apply.
Responsibilities
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, including team member execution of customer service programs (e.g., Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
Ensure telephone is answered according to company policy.
Process buy‑online/ship‑to‑store, hub‑to‑store, and store‑to‑store transfers; contact customers upon shipment arrival.
Handle special orders and outside purchases efficiently and in accordance with procedure; utilize electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and friendly; issue refunds accurately using correct payment methods; stage returned merchandise properly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members follow posted work schedules, obtain approvals for changes/deviations, and clock in/out per company policy.
Perform all store opening/closing duties: day‑end procedures; verify/securing money and deposits; prepare bank deposits; ensure night security lights on; lock doors and secure building; arm/disarm security alarms; lock delivery vehicles.
Perform any other duties as assigned.
Skills, Education, and Experience Required:
Strong communication skills.
Ability to obtain RSS Certification.
Desired:
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Benefits
Competitive wages and paid time off.
Stock purchase plan and 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account.
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, uniformed service member status, disability, genetic information or other protected status as defined by applicable law.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email rar@oreillyauto.com or call (800) 471‑7431 option 1 and provide your requested accommodation and position details.
#J-18808-Ljbffr