Front Office Coordinator

Job Summary The Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral coordination duties.

Job Responsibilities

Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary

Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels

Verifying medical insurance for all appointments (at least one day prior to service) and walk‑in patients

Maintaining inventory of new patient forms and office supplies required for front desk activities

Monitoring patient wait time and ensuring physicians' on‑time schedule. Prioritizing appointment versus walk‑in. Assisting in pulling charts for walk‑in patients

Providing patients the proper documentation for quick referrals using preferred network

Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)

Scheduling any necessary follow‑up appointments, confirming next day’s appointments, and also following up on any missed appointments

Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times

Job Qualifications

High school diploma or equivalent

1 year of experience within a medical office setting

Data entry and typing experience

Bilingual in English/Spanish is preferred

Knowledge of basic medical terminology is preferred

Benefits

Comprehensive benefits package, including Health, Vision, Dental, and Life insurances

FSA and Life Assistance Program (EAP)

401(k) Retirement Plan

Health Advocacy, Travel Assistance, and My Secure Advantage

PTO Accrual and Holidays

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