O'Reilly Auto Parts
Job Overview
The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations.
The role also includes shift‑management responsibilities in the absence of the Assistant or Store Manager.
Bilingual candidates are encouraged to apply.
Responsibilities
Lead store team members in delivering excellent customer service to retail and professional customers.
Supervise customer‑service levels in the retail showroom, ensuring team members execute customer‑service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure the telephone is answered according to company policy.
Process buy‑online/ship‑to‑store, hub‑to‑store transfers, and DC add orders promptly, notifying customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges accurately, issue refunds using the correct payment methods, and stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, obtain management approval for changes or deviations, and clock in/out according to company policy.
Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night‑security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
Perform all other duties as assigned.
Skills, Education, Knowledge & Experience
Strong communication skills.
Ability to obtain RSS Certification.
Desired
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
Compensation
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional FSA.
Team‑member health/well‑being programs.
Tuition educational assistance programs.
Opportunities for career growth.
EEO Statement O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to
rar@oreillyauto.com
or call (800) 471‑7431 option, and provide your requested accommodation and position details.
Contact for Accommodation Email:
rar@oreillyauto.com
| Phone: (800) 471‑7431
#J-18808-Ljbffr
The role also includes shift‑management responsibilities in the absence of the Assistant or Store Manager.
Bilingual candidates are encouraged to apply.
Responsibilities
Lead store team members in delivering excellent customer service to retail and professional customers.
Supervise customer‑service levels in the retail showroom, ensuring team members execute customer‑service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
Ensure the telephone is answered according to company policy.
Process buy‑online/ship‑to‑store, hub‑to‑store transfers, and DC add orders promptly, notifying customers upon shipment arrivals as needed.
Handle special orders and outside purchases efficiently and according to procedure, utilizing the electronic outside purchase order ledger.
Process retail customer returns and exchanges accurately, issue refunds using the correct payment methods, and stage returned merchandise correctly.
Invoice all merchandise, including core charges and warranties, before product leaves the store.
Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, obtain management approval for changes or deviations, and clock in/out according to company policy.
Perform all store opening/closing duties, including day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night‑security lights are on, locking doors, arming/disarming security alarms, and securing delivery vehicles.
Perform all other duties as assigned.
Skills, Education, Knowledge & Experience
Strong communication skills.
Ability to obtain RSS Certification.
Desired
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish is highly desired).
Compensation
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional FSA.
Team‑member health/well‑being programs.
Tuition educational assistance programs.
Opportunities for career growth.
EEO Statement O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to
rar@oreillyauto.com
or call (800) 471‑7431 option, and provide your requested accommodation and position details.
Contact for Accommodation Email:
rar@oreillyauto.com
| Phone: (800) 471‑7431
#J-18808-Ljbffr