Lab
RCM Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
Lab, Phila, Pennsylvania, United States
Why Consider This Job Opportunity
Salary up to $21.00 per hour Quarterly variable bonus potential Work from home opportunity Comprehensive medical, vision, and dental insurance options Generous paid time off and flexible spending accounts 401(k) and employee stock purchase plans available What to Expect (Job Responsibilities)
Answer an average of 80+ inbound calls per day from patients, doctors' offices, and insurance carriers Initiate payment plans for patients with outstanding balances Utilize multiple resources to resolve patient inquiries while on the phone Maintain performance goals and demonstrate proficiency after training Work effectively in a fast‑paced, team‑oriented environment What is Required (Qualifications)
High School Diploma or equivalent required Minimum 1+ year of work experience required Previous work experience in medical billing, customer service, insurance claims, or a call center environment preferred Experience handling high volume calls with multiple computer applications highly desirable Strong communication skills for interaction with patients regarding medical information How to Stand Out (Preferred Qualifications)
Experience in a fast‑paced environment Familiarity with alpha‑numeric data entry Previous interaction with patients in a healthcare setting Proven ability to manage time and tasks independently We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $21.00 per hour Quarterly variable bonus potential Work from home opportunity Comprehensive medical, vision, and dental insurance options Generous paid time off and flexible spending accounts 401(k) and employee stock purchase plans available What to Expect (Job Responsibilities)
Answer an average of 80+ inbound calls per day from patients, doctors' offices, and insurance carriers Initiate payment plans for patients with outstanding balances Utilize multiple resources to resolve patient inquiries while on the phone Maintain performance goals and demonstrate proficiency after training Work effectively in a fast‑paced, team‑oriented environment What is Required (Qualifications)
High School Diploma or equivalent required Minimum 1+ year of work experience required Previous work experience in medical billing, customer service, insurance claims, or a call center environment preferred Experience handling high volume calls with multiple computer applications highly desirable Strong communication skills for interaction with patients regarding medical information How to Stand Out (Preferred Qualifications)
Experience in a fast‑paced environment Familiarity with alpha‑numeric data entry Previous interaction with patients in a healthcare setting Proven ability to manage time and tasks independently We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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