Lab
RCM Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
Lab, Burlington, North Carolina, United States, 27215
Employer Industry:
Healthcare Services
Why consider this job opportunity
Salary up to $21.00 per hour
Work from home opportunity
Quarterly variable bonus potential
Generous paid time off and comprehensive medical, vision, and dental insurance options
401(k) and Employee Stock Purchase plans available
No charge lab testing and fitness reimbursement program
What to Expect (Job Responsibilities)
Answer 80+ inbound calls per day from patients, doctor's offices, and private insurance carriers
Initiate payment plans for patients with outstanding balances
Utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals and demonstrate proficiency with processes
Perform in a fast-paced environment while managing time and tasks independently
What is Required (Qualifications)
High School Diploma or equivalent required
Minimum of 1+ year of work experience required
Previous experience in medical billing, customer service, insurance claims, or call center preferred
Experience working in a high-volume call environment with multiple computer windows open highly desirable
Previous interaction and communication with patients regarding medical information strongly preferred
How to Stand Out (Preferred Qualifications)
Experience in a fast-paced environment
Excellent organizational skills
Proficiency in alpha-numeric data entry
Strong communication skills
Ability to learn and adapt quickly
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Healthcare Services
Why consider this job opportunity
Salary up to $21.00 per hour
Work from home opportunity
Quarterly variable bonus potential
Generous paid time off and comprehensive medical, vision, and dental insurance options
401(k) and Employee Stock Purchase plans available
No charge lab testing and fitness reimbursement program
What to Expect (Job Responsibilities)
Answer 80+ inbound calls per day from patients, doctor's offices, and private insurance carriers
Initiate payment plans for patients with outstanding balances
Utilize multiple resources to resolve patient inquiries while on the phone
Maintain performance goals and demonstrate proficiency with processes
Perform in a fast-paced environment while managing time and tasks independently
What is Required (Qualifications)
High School Diploma or equivalent required
Minimum of 1+ year of work experience required
Previous experience in medical billing, customer service, insurance claims, or call center preferred
Experience working in a high-volume call environment with multiple computer windows open highly desirable
Previous interaction and communication with patients regarding medical information strongly preferred
How to Stand Out (Preferred Qualifications)
Experience in a fast-paced environment
Excellent organizational skills
Proficiency in alpha-numeric data entry
Strong communication skills
Ability to learn and adapt quickly
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr