Little Flower Children and Family Services of New York
IT Service Desk Specialist
Little Flower Children and Family Services of New York, Wading River, New York, United States, 11792
Pay
$21.43/yr - $23.35/yr
Little Flower is seeking a detail-oriented and technically proficient IT Service Desk Specialist to join our team supporting end users at multiple locations. This position serves as the primary point of contact for end-user technical support across the organization.
Responsibilities
Provide technical support for end‑users via phone, e‑mail, ticketing system, and in‑person
Perform Windows user profile configurations and troubleshooting:
Set up new user profiles and troubleshoot profile issues
Configure desktop environments and personalization settings
Manage user preferences and application settings
Manage Microsoft 365 and e‑mail support:
Set up and troubleshoot Microsoft 365 desktop applications, Outlook profiles and configurations
Resolve e‑mail delivery, synchronization, and attachment issues
Configure e‑mail signatures, rules, and auto‑replies
Assist with calendar sharing and meeting scheduling
Manage file access and storage solutions:
Set up and modify folder permissions and access controls
Manage file shares and OneDrive synchronization issues
Assist with SharePoint document library access and permissions
Help users with file recovery and version history
Provide comprehensive printer and peripheral support:
Install and configure network and local printers
Troubleshoot printing issues (paper jams, connectivity, driver problems)
Replace toner cartridges and perform basic printer maintenance
Set up scanning to e‑mail and network folders
Resolve connectivity and remote access issues:
Troubleshoot VPN connection problems
Assist with Wi‑Fi connectivity, configuration, and troubleshooting
Help with remote desktop and application access
Configure mobile device e‑mail and application access
Troubleshoot and resolve issues related to:
Hardware:
Workstations, laptops, mobile devices, VOIP phones, printers, and video conferencing equipment
Software:
Microsoft 365 suite (Office apps, E‑mail, Teams, SharePoint), Zoom, Adobe, Sage, and other line‑of‑business applications
Infrastructure:
Windows 10/11, file shares, print services, network connectivity
Security:
Password resets, account lockouts, Trend Micro endpoint protection
Configure and deploy new hardware and software for staff members
Escalate complex technical issues to the IT Service Desk Lead when appropriate
Service Management:
Create, update, and manage support tickets in the ticketing system
Document troubleshooting steps and resolutions to build the knowledge base
Follow established support procedures and SLAs
Maintain accurate inventory of IT assets including hardware and software licenses
Assist with basic user account management in Active Directory and Azure AD
End‑User Support:
Provide basic training to end‑users on common applications and systems
Create simple documentation and how‑to guides for frequently encountered issues
Promote security awareness and adherence to IT policies
Maintain professional and courteous communication with all staff members
Required Qualifications
Education:
Associate’s degree in Information Technology, Computer Science, or related field; relevant technical certifications (CompTIA A+, Microsoft certifications) may substitute
Experience:
1+ years in IT support or help‑desk role; healthcare IT experience preferred
Technical Skills:
Working knowledge of Windows 10/11, Microsoft 365 suite, basic networking, and hardware troubleshooting
Service Skills:
Experience with ticketing systems and basic ITIL concepts
Soft Skills:
Strong customer service orientation, excellent communication skills, ability to explain technical concepts to non‑technical users
Organization:
Detail‑oriented with ability to prioritize multiple requests in a fast‑paced environment
Preferred Qualifications
Demonstrates patience and empathy when working with users of varying technical abilities
Shows initiative in solving problems and improving service delivery
Possesses a strong desire to learn and grow technical skills
Adapts quickly to new technologies and changing environments
Has experience working in healthcare or social services organizations
Travel Requirements This position is located in Wading River, NY with periodic travel to other locations in New York City. A valid NY driver’s license is required.
Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position.
Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long‑standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences.
Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals.
Equal Employment Opportunity Statement Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Non‑profit Organizations
#J-18808-Ljbffr
Little Flower is seeking a detail-oriented and technically proficient IT Service Desk Specialist to join our team supporting end users at multiple locations. This position serves as the primary point of contact for end-user technical support across the organization.
Responsibilities
Provide technical support for end‑users via phone, e‑mail, ticketing system, and in‑person
Perform Windows user profile configurations and troubleshooting:
Set up new user profiles and troubleshoot profile issues
Configure desktop environments and personalization settings
Manage user preferences and application settings
Manage Microsoft 365 and e‑mail support:
Set up and troubleshoot Microsoft 365 desktop applications, Outlook profiles and configurations
Resolve e‑mail delivery, synchronization, and attachment issues
Configure e‑mail signatures, rules, and auto‑replies
Assist with calendar sharing and meeting scheduling
Manage file access and storage solutions:
Set up and modify folder permissions and access controls
Manage file shares and OneDrive synchronization issues
Assist with SharePoint document library access and permissions
Help users with file recovery and version history
Provide comprehensive printer and peripheral support:
Install and configure network and local printers
Troubleshoot printing issues (paper jams, connectivity, driver problems)
Replace toner cartridges and perform basic printer maintenance
Set up scanning to e‑mail and network folders
Resolve connectivity and remote access issues:
Troubleshoot VPN connection problems
Assist with Wi‑Fi connectivity, configuration, and troubleshooting
Help with remote desktop and application access
Configure mobile device e‑mail and application access
Troubleshoot and resolve issues related to:
Hardware:
Workstations, laptops, mobile devices, VOIP phones, printers, and video conferencing equipment
Software:
Microsoft 365 suite (Office apps, E‑mail, Teams, SharePoint), Zoom, Adobe, Sage, and other line‑of‑business applications
Infrastructure:
Windows 10/11, file shares, print services, network connectivity
Security:
Password resets, account lockouts, Trend Micro endpoint protection
Configure and deploy new hardware and software for staff members
Escalate complex technical issues to the IT Service Desk Lead when appropriate
Service Management:
Create, update, and manage support tickets in the ticketing system
Document troubleshooting steps and resolutions to build the knowledge base
Follow established support procedures and SLAs
Maintain accurate inventory of IT assets including hardware and software licenses
Assist with basic user account management in Active Directory and Azure AD
End‑User Support:
Provide basic training to end‑users on common applications and systems
Create simple documentation and how‑to guides for frequently encountered issues
Promote security awareness and adherence to IT policies
Maintain professional and courteous communication with all staff members
Required Qualifications
Education:
Associate’s degree in Information Technology, Computer Science, or related field; relevant technical certifications (CompTIA A+, Microsoft certifications) may substitute
Experience:
1+ years in IT support or help‑desk role; healthcare IT experience preferred
Technical Skills:
Working knowledge of Windows 10/11, Microsoft 365 suite, basic networking, and hardware troubleshooting
Service Skills:
Experience with ticketing systems and basic ITIL concepts
Soft Skills:
Strong customer service orientation, excellent communication skills, ability to explain technical concepts to non‑technical users
Organization:
Detail‑oriented with ability to prioritize multiple requests in a fast‑paced environment
Preferred Qualifications
Demonstrates patience and empathy when working with users of varying technical abilities
Shows initiative in solving problems and improving service delivery
Possesses a strong desire to learn and grow technical skills
Adapts quickly to new technologies and changing environments
Has experience working in healthcare or social services organizations
Travel Requirements This position is located in Wading River, NY with periodic travel to other locations in New York City. A valid NY driver’s license is required.
Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position.
Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long‑standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences.
Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals.
Equal Employment Opportunity Statement Little Flower Children and Family Services of New York provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries Non‑profit Organizations
#J-18808-Ljbffr