Zendesk
Why consider this job opportunity
Salary up to \$179,000
Potential eligibility for bonuses and benefits
Opportunity for career advancement and growth within the organization
Flexible hybrid working model, allowing for remote work part of the week
Work with cutting‑edge AI technologies and solutions
Engage in a diverse and inclusive workplace committed to employee fulfillment
What to Expect (Job Responsibilities)
Lead technical and business discovery sessions to address customer challenges and perform AI readiness assessments
Design and architect AI‑driven customer experience solutions tailored to specific business needs
Drive technical strategy through the sales cycle, ensuring alignment with customer goals and compliance standards
Collaborate cross‑functionally to influence product development and ensure a unified go‑to‑market strategy
Utilize analytics to measure impact and optimize customer experience solutions
What is Required (Qualifications)
3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, or enterprise software environments
Proven experience in designing and executing customer pilots and proofs of concept
Understanding of AI technologies and their practical applications in customer experience
Strong analytical skills with the ability to connect technical capabilities to business impact
Excellent interpersonal, communication, presentation, and writing skills
How to Stand Out (Preferred Qualifications)
Experience with AI technologies such as LLMs, ChatGPT, and NLP
Expertise in domains such as CCaaS, Customer Service software, ITSM, or Business Intelligence
Graduate degree or equivalent work experience
Ability to travel as required
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to \$179,000
Potential eligibility for bonuses and benefits
Opportunity for career advancement and growth within the organization
Flexible hybrid working model, allowing for remote work part of the week
Work with cutting‑edge AI technologies and solutions
Engage in a diverse and inclusive workplace committed to employee fulfillment
What to Expect (Job Responsibilities)
Lead technical and business discovery sessions to address customer challenges and perform AI readiness assessments
Design and architect AI‑driven customer experience solutions tailored to specific business needs
Drive technical strategy through the sales cycle, ensuring alignment with customer goals and compliance standards
Collaborate cross‑functionally to influence product development and ensure a unified go‑to‑market strategy
Utilize analytics to measure impact and optimize customer experience solutions
What is Required (Qualifications)
3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, or enterprise software environments
Proven experience in designing and executing customer pilots and proofs of concept
Understanding of AI technologies and their practical applications in customer experience
Strong analytical skills with the ability to connect technical capabilities to business impact
Excellent interpersonal, communication, presentation, and writing skills
How to Stand Out (Preferred Qualifications)
Experience with AI technologies such as LLMs, ChatGPT, and NLP
Expertise in domains such as CCaaS, Customer Service software, ITSM, or Business Intelligence
Graduate degree or equivalent work experience
Ability to travel as required
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr