Zendesk
Why consider this job opportunity
Salary up to $179,000 Opportunity for bonuses and related incentives Flexible hybrid work environment with remote work options Commitment to diversity, equity, and inclusion in the workplace Chance to work with cutting-edge AI technologies and influence customer experience Collaborative and innovative work culture What to Expect (Job Responsibilities)
Conduct thorough technical and business discovery sessions to understand customer challenges and design tailored demonstrations Architect AI-driven customer experience and employee service solutions that align with business objectives Manage the technical strategy throughout the sales cycle, ensuring solutions meet customer goals and compliance standards Collaborate cross-functionally to align customer needs with the product roadmap and influence future innovations Measure and optimize impact using analytics to demonstrate ROI and inform continuous improvement What is Required (Qualifications)
3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, or enterprise software environments Proven ability to design and execute customer pilots and proofs of concept that demonstrate business value Understanding of AI technologies and their practical applications in customer experience Strong analytical and storytelling abilities, connecting technical capabilities to strategic business impact Excellent interpersonal, communication, presentation, and writing skills How to Stand Out (Preferred Qualifications)
Expertise in domains such as CCaaS, Customer Service software, ITSM, Business Intelligence, or Integration & Middleware Bachelor’s degree or equivalent work experience; a graduate degree is a plus Willingness and ability to travel as required #CustomerExperience #AI #SaaS #HybridWork #DiversityAndInclusion We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $179,000 Opportunity for bonuses and related incentives Flexible hybrid work environment with remote work options Commitment to diversity, equity, and inclusion in the workplace Chance to work with cutting-edge AI technologies and influence customer experience Collaborative and innovative work culture What to Expect (Job Responsibilities)
Conduct thorough technical and business discovery sessions to understand customer challenges and design tailored demonstrations Architect AI-driven customer experience and employee service solutions that align with business objectives Manage the technical strategy throughout the sales cycle, ensuring solutions meet customer goals and compliance standards Collaborate cross-functionally to align customer needs with the product roadmap and influence future innovations Measure and optimize impact using analytics to demonstrate ROI and inform continuous improvement What is Required (Qualifications)
3+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, AI, or enterprise software environments Proven ability to design and execute customer pilots and proofs of concept that demonstrate business value Understanding of AI technologies and their practical applications in customer experience Strong analytical and storytelling abilities, connecting technical capabilities to strategic business impact Excellent interpersonal, communication, presentation, and writing skills How to Stand Out (Preferred Qualifications)
Expertise in domains such as CCaaS, Customer Service software, ITSM, Business Intelligence, or Integration & Middleware Bachelor’s degree or equivalent work experience; a graduate degree is a plus Willingness and ability to travel as required #CustomerExperience #AI #SaaS #HybridWork #DiversityAndInclusion We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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