Zendesk
Employer Industry: Customer Experience Technology
Why Consider This Job Opportunity
Salary up to $179,000.00
Opportunity for career advancement and growth within the organization
Flexible hybrid work environment with the option to work remotely part of the week
Engage in innovative projects using advanced AI technologies
Collaborative and inclusive workplace culture
Potential for bonuses and other related incentives
What to Expect (Job Responsibilities)
Conduct thorough discovery sessions to understand customer challenges and perform AI readiness assessments
Design tailored demos and proofs of value showcasing the employer’s differentiated offeringsOwn the end-to-end technical engagement throughout the sales cycle, ensuring alignment with customer goals
Architect secure, scalable solutions leveraging APIs and cloud platforms to enable seamless workflows
Collaborate cross-functionally to influence product development and ensure a unified go-to-market strategy
What is Required (Qualifications)
Minimum of 3 years of presales or solutions consulting experience in SaaS, CX, CCaaS, or similar environments
Proven experience in designing and executing customer pilots that demonstrate business value
Strong understanding of AI technologies and their applications in customer experience
Excellent interpersonal, communication, presentation, and writing skills
Bachelor’s degree or equivalent work experience; graduate degree is a plus
How to Stand Out (Preferred Qualifications)
Experience in CCaaS, Customer Service software, ITSM, or Business Intelligence domains
Strong analytical and storytelling abilities to connect technical capabilities with strategic business impact
Willingness and ability to travel as required
#CustomerExperience #AI #SolutionsConsulting #CareerGrowth #HybridWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why Consider This Job Opportunity
Salary up to $179,000.00
Opportunity for career advancement and growth within the organization
Flexible hybrid work environment with the option to work remotely part of the week
Engage in innovative projects using advanced AI technologies
Collaborative and inclusive workplace culture
Potential for bonuses and other related incentives
What to Expect (Job Responsibilities)
Conduct thorough discovery sessions to understand customer challenges and perform AI readiness assessments
Design tailored demos and proofs of value showcasing the employer’s differentiated offeringsOwn the end-to-end technical engagement throughout the sales cycle, ensuring alignment with customer goals
Architect secure, scalable solutions leveraging APIs and cloud platforms to enable seamless workflows
Collaborate cross-functionally to influence product development and ensure a unified go-to-market strategy
What is Required (Qualifications)
Minimum of 3 years of presales or solutions consulting experience in SaaS, CX, CCaaS, or similar environments
Proven experience in designing and executing customer pilots that demonstrate business value
Strong understanding of AI technologies and their applications in customer experience
Excellent interpersonal, communication, presentation, and writing skills
Bachelor’s degree or equivalent work experience; graduate degree is a plus
How to Stand Out (Preferred Qualifications)
Experience in CCaaS, Customer Service software, ITSM, or Business Intelligence domains
Strong analytical and storytelling abilities to connect technical capabilities with strategic business impact
Willingness and ability to travel as required
#CustomerExperience #AI #SolutionsConsulting #CareerGrowth #HybridWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr