Restaurant365
Sr. Business Analyst, Professional Services & Digital Success
Restaurant365, Myrtle Point, Oregon, United States, 97458
Employer Industry: Technology Services
Why consider this job opportunity:
Salary up to $174,000
Opportunity for career advancement and growth within the organization
Engage in complex, cross-functional initiatives impacting customer success
Collaborative work environment fostering communication and teamwork
Chance to influence and lead diverse teams and stakeholders
Focus on continuous improvement and scalability of customer experiences
What to Expect (Job Responsibilities)
Own and evolve the Customer Success technology ecosystem to ensure effective solutions
Define and document standards, best practices, and repeatable approaches for implementation
Maintain ownership of complex initiatives, ensuring solutions meet evolving business needs
Engage with Professional Services and Digital Success teams to gather and analyze requirements
Act as the technology owner for PSA and Digital Success platforms, managing implementation and administration
What is Required (Qualifications)
8-12 years of relevant experience as a Business Analyst or in a similar role
Bachelor’s degree in Business, Information Technology, or a related field
Strong understanding of technical capabilities and business processes in SaaS B2B environments
Experience with PSA or project/work management tools (e.g., Rocketlane, Asana)
Excellent communication and interpersonal skills with a collaborative mindset
How to Stand Out (Preferred Qualifications)
Demonstrable experience with Professional Services and Customer Success functions and tools
Technical experience with CS/GTM tools such as Gong and ChurnZero
Motivated, high-potential performer with a track record of influencing teams
Self-directed with the ability to manage ambiguity and unexpected change
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Salary up to $174,000
Opportunity for career advancement and growth within the organization
Engage in complex, cross-functional initiatives impacting customer success
Collaborative work environment fostering communication and teamwork
Chance to influence and lead diverse teams and stakeholders
Focus on continuous improvement and scalability of customer experiences
What to Expect (Job Responsibilities)
Own and evolve the Customer Success technology ecosystem to ensure effective solutions
Define and document standards, best practices, and repeatable approaches for implementation
Maintain ownership of complex initiatives, ensuring solutions meet evolving business needs
Engage with Professional Services and Digital Success teams to gather and analyze requirements
Act as the technology owner for PSA and Digital Success platforms, managing implementation and administration
What is Required (Qualifications)
8-12 years of relevant experience as a Business Analyst or in a similar role
Bachelor’s degree in Business, Information Technology, or a related field
Strong understanding of technical capabilities and business processes in SaaS B2B environments
Experience with PSA or project/work management tools (e.g., Rocketlane, Asana)
Excellent communication and interpersonal skills with a collaborative mindset
How to Stand Out (Preferred Qualifications)
Demonstrable experience with Professional Services and Customer Success functions and tools
Technical experience with CS/GTM tools such as Gong and ChurnZero
Motivated, high-potential performer with a track record of influencing teams
Self-directed with the ability to manage ambiguity and unexpected change
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr