Mercier Consultancy MD
Spanish Speaking Customer Service for Household Appliances Company in Greece
Mercier Consultancy MD, Villa Espana Colonia, Texas, United States
Spanish Speaking Customer Service Representative – Household Appliances Company (Greece)
Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish‑speaking Customer Service Representatives for a leading Household Appliances Company in Greece. This role is tailored for individuals enthusiastic about customer service and household products.
As a customer service representative, you will be the first point of contact for Spanish‑speaking customers, helping them with inquiries and ensuring their satisfaction with our products.
Base Pay Range Base pay range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Key Responsibilities
Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish.
Provide accurate information about product features, specifications, and pricing.
Assist customers with troubleshooting and technical issues related to their appliances.
Resolve customer complaints effectively and efficiently, ensuring a positive experience.
Document all customer interactions in the CRM system for accurate follow‑up and quality assurance.
Work collaboratively with technical and product support teams to address customer needs.
Stay updated on product knowledge and industry trends to offer relevant advice to customers.
Requirements
Fluency in Spanish (both written and spoken) is essential; knowledge of Greek or English is a plus.
Experience in customer service, preferably in the household appliances or retail industry.
Strong communication skills and a customer‑oriented attitude.
Ability to troubleshoot and resolve customer issues efficiently.
Excellent multitasking skills and the capacity to thrive in a dynamic environment.
Familiarity with CRM software and customer service tools is beneficial.
Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits We Offer
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More
Additional Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industries: IT Services and IT Consulting
#J-18808-Ljbffr
As a customer service representative, you will be the first point of contact for Spanish‑speaking customers, helping them with inquiries and ensuring their satisfaction with our products.
Base Pay Range Base pay range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.
Key Responsibilities
Handle customer inquiries regarding household appliances, including product information, order status, and service support via phone, email, and chat in Spanish.
Provide accurate information about product features, specifications, and pricing.
Assist customers with troubleshooting and technical issues related to their appliances.
Resolve customer complaints effectively and efficiently, ensuring a positive experience.
Document all customer interactions in the CRM system for accurate follow‑up and quality assurance.
Work collaboratively with technical and product support teams to address customer needs.
Stay updated on product knowledge and industry trends to offer relevant advice to customers.
Requirements
Fluency in Spanish (both written and spoken) is essential; knowledge of Greek or English is a plus.
Experience in customer service, preferably in the household appliances or retail industry.
Strong communication skills and a customer‑oriented attitude.
Ability to troubleshoot and resolve customer issues efficiently.
Excellent multitasking skills and the capacity to thrive in a dynamic environment.
Familiarity with CRM software and customer service tools is beneficial.
Willingness to work flexible hours, including evenings and weekends as necessary.
Benefits We Offer
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More
Additional Information
Seniority level: Entry level
Employment type: Full‑time
Job function: Customer Service
Industries: IT Services and IT Consulting
#J-18808-Ljbffr