Chain of Custody Coordinator

Chain of Custody Coordinator (Servicing & Originations) Location: Carrollton, TX | Onsite Compensation & Schedule • $19.50–$20.50/hr • Full-time, Non-Exempt • Standard business hours (may occasionally require overtime) ROLE IMPACT The Chain of Custody Coordinator supports accurate and secure management of collateral throughout the servicing and originations process. This role ensures proper handling, documentation, and reporting of all collateral items while maintaining compliance, quality, and timeliness. The coordinator serves as a key link between internal teams, vendors, and clients to uphold service level standards and process integrity. KEY RESPONSIBILITIES • Receive and process inbound collateral through mail or electronic channels, ensuring accurate documentation and routing • Track and manage collateral according to client-specific chain of custody and disposition guidelines • Coordinate and monitor recordation services with authorized third-party vendors • Oversee delegated signing authority processes for eSigning or wet-signing events • Communicate regularly with program stakeholders and escalate issues when necessary • Maintain detailed records and develop reports on collateral in interim or long-term storage • Participate in process improvement initiatives to enhance operational efficiency • Perform other related duties as assigned MINIMUM QUALIFICATIONS • High school diploma or equivalent required • 1–2 years of experience as a mail clerk, and 1–3 years in customer service or related roles • Experience in mortgage services, document processing, or loan servicing preferred • Strong attention to detail, organizational, and data entry skills • Excellent communication and time management abilities • Proficient in Microsoft Office Suite (Excel, Outlook, Word) CORE TOOLS & SYSTEMS • Microsoft Office (Excel, Outlook, Word, Access) • Standard office and mail handling equipment PREFERRED SKILLS • Knowledge of chain of custody processes and document management systems • Experience managing physical inventory and handling legal or financial documents • Ability to adapt quickly to shifting priorities and work both independently and within a team

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