Mercier Consultancy MD
German Speaking Customer Service for Cloud Services Provider - Work In Greece
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Customer Service for Cloud Services Provider - Work In Greece
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Mercier Consultancy MD provided pay range This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a leading Cloud Services Provider, with a unique opportunity to work in Greece. This role is perfect for individuals who are interested in cloud technology and passionate about helping customers find the right solutions. You will be responsible for providing exceptional customer service and technical support in German, ensuring client satisfaction.
Key Responsibilities
Respond to customer inquiries regarding cloud services, products, and support via phone, email, and live chat in German
Assist customers with account setup, service troubleshooting, and feature usage
Provide information on cloud solutions tailored to customer needs and business requirements
Document customer interactions accurately and assist in maintaining service records in the CRM system
Collaborate with technical teams to resolve complex issues and ensure effective service delivery
Stay updated on industry trends and advancements in cloud technology to provide knowledgeable support
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is advantageous
Previous experience in customer service, preferably in the technology or cloud services sector
Strong communication skills and a customer‑centric approach
Technical aptitude and the ability to troubleshoot and solve problems efficiently
Ability to multitask and manage various customer inquiries in a fast‑paced environment
Proficiency in using CRM systems and customer service tools
Willingness to relocate to Greece and work flexible hours, including evenings and weekends if necessary
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Customer Service
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr
Get AI-powered advice on this job and more exclusive features.
Mercier Consultancy MD provided pay range This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a leading Cloud Services Provider, with a unique opportunity to work in Greece. This role is perfect for individuals who are interested in cloud technology and passionate about helping customers find the right solutions. You will be responsible for providing exceptional customer service and technical support in German, ensuring client satisfaction.
Key Responsibilities
Respond to customer inquiries regarding cloud services, products, and support via phone, email, and live chat in German
Assist customers with account setup, service troubleshooting, and feature usage
Provide information on cloud solutions tailored to customer needs and business requirements
Document customer interactions accurately and assist in maintaining service records in the CRM system
Collaborate with technical teams to resolve complex issues and ensure effective service delivery
Stay updated on industry trends and advancements in cloud technology to provide knowledgeable support
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is advantageous
Previous experience in customer service, preferably in the technology or cloud services sector
Strong communication skills and a customer‑centric approach
Technical aptitude and the ability to troubleshoot and solve problems efficiently
Ability to multitask and manage various customer inquiries in a fast‑paced environment
Proficiency in using CRM systems and customer service tools
Willingness to relocate to Greece and work flexible hours, including evenings and weekends if necessary
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
Seniority level:
Entry level
Employment type:
Full-time
Job function:
Customer Service
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr