Quality Assurance Analyst — Mission-Critical Contact Center

A government service provider is seeking a Quality Assurance Analyst to monitor and evaluate customer interactions, ensuring compliance with quality standards. The successful candidate will conduct audits, analyze customer feedback, and implement quality improvement initiatives. Must have a Bachelor's degree and significant experience in quality assurance within a contact center environment. This role involves communicative responsibilities, training, and facilitating quality processes to enhance service delivery and performance metrics. #J-18808-Ljbffr