Quality Assurance Analyst — Mission-Critical Contact Center

A leading consultancy in military support services seeks a Quality Assurance Analyst to monitor customer interactions and improve service quality. Responsibilities include conducting audits, supporting data analysis, and providing feedback to agents. A Bachelor's degree and 5 years of experience in contact center quality assurance are required, along with strong communication and analytical skills. This role plays a crucial part in enhancing the customer experience and ensuring compliance with quality standards. #J-18808-Ljbffr