Senior Manager, GenAI-Driven Customer Experience Transformation

A leading global consulting firm is seeking an expert for customer support transformation. The role involves evaluating client service offerings, identifying opportunities for improvement, and leading delivery teams through large-scale transformations. Candidates should have at least 10 years of experience in customer support and strong leadership skills. This position requires effective communication and analytical abilities to propose strategic solutions that drive client outcomes, as well as familiarity with cloud technologies and customer service platforms. #J-18808-Ljbffr