Senior Manager, GenAI-Driven Customer Experience Transformation

A global consulting firm is seeking an experienced customer support expert in Detroit, MI to drive customer service transformation initiatives. You will lead teams, evaluate service offerings, and advise clients on leveraging technologies to optimize service delivery. The ideal candidate has over 10 years of experience in customer support, strong leadership skills, and a deep understanding of customer service platforms like Salesforce. This role offers opportunities for coaching junior team members and developing strategic solutions to enhance client success. #J-18808-Ljbffr