Senior Manager, GenAI-Driven Customer Experience Transformation

A leading global consulting firm in Irving, Texas is seeking an expert in customer support and contact centers to drive customer service transformation. You will evaluate and enhance client solutions, quantify business impacts, and lead teams in redesigning processes and technology capabilities. Ideal candidates have over 10 years of customer support experience and familiarity with Salesforce and cloud technologies. Strong leadership and analytical skills are essential for this role, which embraces collaboration across various teams. #J-18808-Ljbffr