Senior Manager, GenAI-Driven Customer Experience Transformation

A leading consulting firm is seeking a Customer Support Transformation Lead to drive improvements in client customer service environments. This role involves assessing customer service capabilities, optimizing processes, and leading delivery teams. Candidates should have at least 10 years of experience in customer support, with strong leadership and communication skills, and familiarity with cloud solutions and GenAI technologies. This position is essential for enhancing customer experiences and delivering strategic insights. #J-18808-Ljbffr