Quality Assurance Analyst — Mission-Critical Contact Center

A leading provider for military support programs is seeking a Quality Assurance Analyst based in Vermont. In this role, you will monitor performance and ensure standards for customer interactions. The position requires strong analytical and communication skills, along with a bachelor's degree and relevant experience. You will also report findings and recommend initiatives to improve quality and customer satisfaction. This position involves providing feedback, conducting audits, and supporting training efforts. #J-18808-Ljbffr