Quality Assurance Analyst — Mission-Critical Contact Center

A leading federal services provider in Montgomery, Alabama seeks a Quality Assurance Analyst to support the Military OneSource Program. This position involves monitoring customer interactions, conducting audits, and providing feedback to enhance service quality. Candidates should have strong communication skills, analytical abilities, and a Bachelor’s degree with relevant experience. The role is vital for ensuring high standards are met in supporting military families through various programs and resources. #J-18808-Ljbffr