University of North Carolina Pembroke
Administrative Support Specialist - 227
University of North Carolina Pembroke, Pembroke, North Carolina, United States, 28372
Administrative Support Specialist - 227 (Position)
Location: UNC Pembroke – Registrar’s Office
Position Details
Division:
Academic Affairs
Department:
Registrar's Office
Title:
Records Specialist – 227
Type:
Probationary Permanent Full Time
Minimum Teaching and Experience Requirements:
High‑school diploma or equivalent and one year of related office experience; or an equivalent combination of training and experience.
FTE:
1
Salary Range:
$37,486 – $41,388
FLSA Status:
Non‑Exempt
Work Schedule:
8:00 a.m. – 5:00 p.m., Monday – Friday (12 months/year)
Grant Funded:
No
Primary Purpose of Position The Administrative Support Specialist (Records Specialist) plays a vital role in the daily operations of the Office of the Registrar.
The position supports students, faculty, and staff by executing cross‑functional aspects of registration and records management, answering inquiries, directing calls and emails, assisting walk‑ins, and managing a variety of requests (e.g., name/address/major/term changes, add/drop/withdrawal).
The Records Specialist is the primary processor of outgoing transcript operations and course section maintenance.
Job Responsibilities
Respond professionally, accurately, and clearly to inquiries from students, faculty, and staff regarding academic policies, processes, records, registration, and scheduling (in person, email, and phone).
Support academic record requests and registration processes – course add/drop/withdrawal, program/schedule/term adjustments, etc., and maintain the academic schedule.
Address transcript requests and associated system inquiries.
Oversee accurate and timely maintenance of academic course sections.
Provide support to other Registrar Office functions such as room scheduling, conferral processing, graduation, academic catalog, and transfer credit evaluation.
Process mail and scan documents into corresponding student files; update standard operating procedures.
Contribute to the success of official events, including but not limited to commencement and new student orientation, which may occur in evenings and on weekends.
Perform other duties as assigned.
Qualifications and Skills
High‑school diploma required; associate’s degree or higher preferred.
Minimum one (1) year of office administration experience or equivalent combination of education, training, and experience.
Cheerful, positive, team‑oriented attitude toward the purpose, programs, policies, and goals of the university.
Dedication to customer satisfaction through quality, timely, and accurate services.
Active listening, critical thinking, verbal and written communication skills.
Ability to work with diverse populations and build relationships in a team environment.
Ability to analyze and evaluate situations to address or route appropriately.
Ability to handle multiple priorities and projects independently.
Strong organizational, accuracy, and diligence.
Multi‑tasking and prioritization in a high‑volume, fast‑paced environment.
Maintain confidentiality and comply with privacy regulations.
Adaptability, change readiness, and continuous learning of new procedures.
Proficiency with office equipment (personal computers, telephones, copiers, filing).
Strong English composition, grammar, spelling, punctuation, and basic math.
Proficiency in Microsoft Office and related programs; ability to assimilate new technologies quickly.
Knowledge of common higher‑education standards, policies, and procedures.
Student Information System experience preferred.
Equal Opportunity Statement UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans.
Required Documents
CV/Resume
Cover Letter
Optional Documents
Other Document
Applicant Questions
*
How did you hear about this employment opportunity?
Agency Referral
American Librarian Association (ALA)
Association of Fundraising Professionals
BlacksInHigherEd.com
Career Builder
Chronicle of Higher Education
Cosida
CUPA HR
Disabled in Higher Ed
Disability Website (Other)
Educause
Glassdoor
HigherEdJobs
Indeed
Inside Higher Ed
Journal of Blacks in Higher Education
LinkedIn
Monster
NACUBO
NativeAmericansInHigherEd.com
Native Hire
NCAA Market
NC Works Online / One Stop Center
Newspaper
Personal Referral
Placement Exchange
SACUBO
Society of Human Resources Management (SHRM)
StudentAffairs.com
UNC Collaborative Website
UNC Pembroke Online Employment System
Veterans Advantage Jobs & Career Network
Veteran Website (Other)
VeteransInHigherEd.com
Vocational Rehab
Women in Higher Education
Website - Other
*
Have you worked in a higher education environment before? If so, for how long and in what capacity? (Open Ended Question)
*
Do you have experience working with Banner or a similar student information system? If so, what system(s) (Open Ended Question)
Posting Information
Job Opening Date:
01/02/2026
Job Closing Date:
01/16/2026
Posting Category:
Administrative Support
Posting Number:
SPA00715
Quick Link to Posting:
https://jobs.uncp.edu/postings/12888
Special Instructions:
This position is subject to the successful completion of an employment background check.
Applicants claiming Veterans Preference must attach a copy of their DD‑214 as part of the online application process.
#J-18808-Ljbffr
Position Details
Division:
Academic Affairs
Department:
Registrar's Office
Title:
Records Specialist – 227
Type:
Probationary Permanent Full Time
Minimum Teaching and Experience Requirements:
High‑school diploma or equivalent and one year of related office experience; or an equivalent combination of training and experience.
FTE:
1
Salary Range:
$37,486 – $41,388
FLSA Status:
Non‑Exempt
Work Schedule:
8:00 a.m. – 5:00 p.m., Monday – Friday (12 months/year)
Grant Funded:
No
Primary Purpose of Position The Administrative Support Specialist (Records Specialist) plays a vital role in the daily operations of the Office of the Registrar.
The position supports students, faculty, and staff by executing cross‑functional aspects of registration and records management, answering inquiries, directing calls and emails, assisting walk‑ins, and managing a variety of requests (e.g., name/address/major/term changes, add/drop/withdrawal).
The Records Specialist is the primary processor of outgoing transcript operations and course section maintenance.
Job Responsibilities
Respond professionally, accurately, and clearly to inquiries from students, faculty, and staff regarding academic policies, processes, records, registration, and scheduling (in person, email, and phone).
Support academic record requests and registration processes – course add/drop/withdrawal, program/schedule/term adjustments, etc., and maintain the academic schedule.
Address transcript requests and associated system inquiries.
Oversee accurate and timely maintenance of academic course sections.
Provide support to other Registrar Office functions such as room scheduling, conferral processing, graduation, academic catalog, and transfer credit evaluation.
Process mail and scan documents into corresponding student files; update standard operating procedures.
Contribute to the success of official events, including but not limited to commencement and new student orientation, which may occur in evenings and on weekends.
Perform other duties as assigned.
Qualifications and Skills
High‑school diploma required; associate’s degree or higher preferred.
Minimum one (1) year of office administration experience or equivalent combination of education, training, and experience.
Cheerful, positive, team‑oriented attitude toward the purpose, programs, policies, and goals of the university.
Dedication to customer satisfaction through quality, timely, and accurate services.
Active listening, critical thinking, verbal and written communication skills.
Ability to work with diverse populations and build relationships in a team environment.
Ability to analyze and evaluate situations to address or route appropriately.
Ability to handle multiple priorities and projects independently.
Strong organizational, accuracy, and diligence.
Multi‑tasking and prioritization in a high‑volume, fast‑paced environment.
Maintain confidentiality and comply with privacy regulations.
Adaptability, change readiness, and continuous learning of new procedures.
Proficiency with office equipment (personal computers, telephones, copiers, filing).
Strong English composition, grammar, spelling, punctuation, and basic math.
Proficiency in Microsoft Office and related programs; ability to assimilate new technologies quickly.
Knowledge of common higher‑education standards, policies, and procedures.
Student Information System experience preferred.
Equal Opportunity Statement UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans.
Required Documents
CV/Resume
Cover Letter
Optional Documents
Other Document
Applicant Questions
*
How did you hear about this employment opportunity?
Agency Referral
American Librarian Association (ALA)
Association of Fundraising Professionals
BlacksInHigherEd.com
Career Builder
Chronicle of Higher Education
Cosida
CUPA HR
Disabled in Higher Ed
Disability Website (Other)
Educause
Glassdoor
HigherEdJobs
Indeed
Inside Higher Ed
Journal of Blacks in Higher Education
Monster
NACUBO
NativeAmericansInHigherEd.com
Native Hire
NCAA Market
NC Works Online / One Stop Center
Newspaper
Personal Referral
Placement Exchange
SACUBO
Society of Human Resources Management (SHRM)
StudentAffairs.com
UNC Collaborative Website
UNC Pembroke Online Employment System
Veterans Advantage Jobs & Career Network
Veteran Website (Other)
VeteransInHigherEd.com
Vocational Rehab
Women in Higher Education
Website - Other
*
Have you worked in a higher education environment before? If so, for how long and in what capacity? (Open Ended Question)
*
Do you have experience working with Banner or a similar student information system? If so, what system(s) (Open Ended Question)
Posting Information
Job Opening Date:
01/02/2026
Job Closing Date:
01/16/2026
Posting Category:
Administrative Support
Posting Number:
SPA00715
Quick Link to Posting:
https://jobs.uncp.edu/postings/12888
Special Instructions:
This position is subject to the successful completion of an employment background check.
Applicants claiming Veterans Preference must attach a copy of their DD‑214 as part of the online application process.
#J-18808-Ljbffr