Help Desk Technician

Help Desk Technician Location: Riverview, FL – This position is hybrid Must report onsite (3) days weekly

Pay: $25.00-$26.00 per hour

Type: Contract to hire

Schedule: M-F 8am – 5pm (40 hours)

Job Description

Lead and resolve help desk tickets, providing timely support for hardware, software, access, and connectivity issues

Deliver technical support to both in-office and remote users, ensuring minimal downtime and high user satisfaction

Configure, deploy, and manage devices, user accounts, permissions, and mobile technologies

Maintain and support servers, virtual machines, and software licensing to ensure system reliability and compliance

Collaborate with Global IT teams and contribute to special projects and technology initiatives

Requirements

Must have 2+ years of experience in IT support with over 50 users

Windows, Active Directory, and MS Office troubleshooting skills

Knowledge of VPNs, servers, firewalls, and security tools

Great communication and problem-solving skills

High school diploma or equivalent

Background check required

Employment verification required

Education verification required

Drug screening required (including marijuana)

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