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Cash Depot

Cash Operations Technician

Cash Depot, Madison, Wisconsin, us, 53774

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Job Summary Responsible for cash operations of ATM and AirVac machines and first‑line maintenance. 4‑10 hour shifts Monday, Tuesday, Thursday, and Friday.

Essential Job Duties / Responsibilities

Provide cash and courier services to ATM and AirVac customers as required.

Perform courier functions such as cash replenishment, ATM and smart safe pulls, coin delivery, and deposits.

Perform basic first‑line maintenance: clearing jams, rebooting machines, replenishing receipt paper, running diagnostics, software updates, and escalating issues to tech support.

Partner with the territory dispatcher to execute dispatch requests on schedule.

Complete tasks assigned by supervisor or Cash Depot staff.

Communicate inventory and support requests to complete scheduled tasks accurately and timely.

Perform administrative paperwork accurately and promptly.

Maintain department metrics (efficiency, safety, first‑time fix rate, etc.).

Assist other technicians and help train or provide ride‑along training as needed.

Follow all security procedures and policies.

Other Job Duties / Expectations

Maintain a professional image, including vehicle appearance.

Maintain inventory standards as required.

Attend required training in Wisconsin and maintain technical competencies of ATMs and Air Products.

Identify and recommend efficiency improvements.

Operate as a team player.

Perform other job‑related duties as assigned.

Flexible schedule; may include 4 or 5 day work week.

Work independently with minimal supervision.

Requirements / Qualifications

High School Diploma or GED.

Valid driver’s license with clean driving record; must be insured through company risk insurer.

Ability to drive a vehicle for over 50% of the shift.

Ability to lift and perform tasks safely.

Experience in troubleshooting or electro‑mechanical work.

Ability to follow expectations in the Field Service Handbook.

Excellent communication skills, written and verbal with internal and external contacts.

Strong organizational, multi‑tasking, critical thinking, accuracy, and problem‑solving skills.

Ability to adapt to change in the workplace or duty assignment.

Physical Requirements Team members must meet the following physical demands to perform essential functions.

Communication:

Ability to speak, hear, read, write, and type as required.

Physical Demands:

Frequently to constantly engagement in activities such as standing up to 50 lbs., walking 51‑100 lbs., sitting 101‑150 lbs., manual manipulation over 150 lbs., and using equipment to lift up to 310 lbs. (e.g., ATM machines 280‑875 lbs.)

Work Environment This full‑time position involves traveling in a van or larger vehicle and operating in varying weather conditions. Approximately 50 % of the shift occurs at customer locations. Job duties may require the use of lifting equipment, hand tools, iPad, and cell phone.

Other Duties Cash Depot reserves the right to change job duties and may assign additional responsibilities as needed. This document does not constitute a contract of employment.

ADA Reasonable Accommodation Statement Cash Depot is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. Required job functions can be performed by qualified individuals with accommodations. Contact Human Resources for accommodations.

Equal Employment Opportunity Cash Depot provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type, regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, gender identity, or expression.

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