R1 RCM
Customer Service Representative - Overnight Patient Registration
R1 RCM, Jacksonville, Florida, United States, 32290
Location:
Ascension St. Vincents Southside – Kernan Freestanding ER
Shift Hours:
Sunday – Tuesday 7:00 PM – 7:00 AM, Wednesday 7:00 PM – 1:00 AM
About the Role You will be a Customer Service Representative in Patient Registration, helping patients check in the hospital. The role is fast‑paced and requires answering calls and recording information accurately while showing empathy and building trust.
Key Responsibilities
Work on computers and answer phones to intake information in a busy environment, using multiple programs and typing quickly as patients speak. Manage data entry across physician and nurse check‑ins, and handle interruptions from clinicians for emergent care.
Assist and comfort patients who may be ill or worried. Listen carefully, ask follow‑up questions, and build rapport to ease anxiety.
Operate in a fast‑paced environment, often on your feet, completing patient registration and collecting insurance information with a strong understanding of varied health plans and coverage. Expect and adapt to the unexpected; this is not a casual desk job.
Collaborate with a supportive team that values your progress toward career goals. This is the first step of a healthcare career at R1 RCM Inc.
Requirements
High School Diploma or GED
Excellent customer service experience
Ability to type quickly and manage phone calls efficiently
Up‑to‑date on all vaccinations, and ability to pass a drug test and background check prior to hire
Compensation Base pay range: $15.00 – $20.28 per hour. Pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
Benefits Competitive benefits package that includes health, dental, vision, and opportunities to learn, collaborate across groups, and explore new career paths.
Equal Employment Opportunity Statement R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The Company is also dedicated to providing a workplace free from harassment based on any of these protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.
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Ascension St. Vincents Southside – Kernan Freestanding ER
Shift Hours:
Sunday – Tuesday 7:00 PM – 7:00 AM, Wednesday 7:00 PM – 1:00 AM
About the Role You will be a Customer Service Representative in Patient Registration, helping patients check in the hospital. The role is fast‑paced and requires answering calls and recording information accurately while showing empathy and building trust.
Key Responsibilities
Work on computers and answer phones to intake information in a busy environment, using multiple programs and typing quickly as patients speak. Manage data entry across physician and nurse check‑ins, and handle interruptions from clinicians for emergent care.
Assist and comfort patients who may be ill or worried. Listen carefully, ask follow‑up questions, and build rapport to ease anxiety.
Operate in a fast‑paced environment, often on your feet, completing patient registration and collecting insurance information with a strong understanding of varied health plans and coverage. Expect and adapt to the unexpected; this is not a casual desk job.
Collaborate with a supportive team that values your progress toward career goals. This is the first step of a healthcare career at R1 RCM Inc.
Requirements
High School Diploma or GED
Excellent customer service experience
Ability to type quickly and manage phone calls efficiently
Up‑to‑date on all vaccinations, and ability to pass a drug test and background check prior to hire
Compensation Base pay range: $15.00 – $20.28 per hour. Pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.
Benefits Competitive benefits package that includes health, dental, vision, and opportunities to learn, collaborate across groups, and explore new career paths.
Equal Employment Opportunity Statement R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The Company is also dedicated to providing a workplace free from harassment based on any of these protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.
#J-18808-Ljbffr