Mercier Consultancy MD
German Speaking Customer Service for IT Support Services - Work In Greece
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Customer Service for IT Support Services - Work In Greece
6 days ago Be among the first 25 applicants
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives in IT Support Services, with the exciting opportunity to work in Greece. This role is perfect for individuals who are passionate about technology and customer service, and who wish to enjoy a vibrant work environment in a beautiful country. As a representative, you will assist customers with their IT support needs while communicating effectively in German.
Key Responsibilities
Provide customer support for IT-related inquiries, troubleshooting, and technical assistance via phone, email, and live chat in German
Assist customers in resolving technical issues related to software, hardware, and network services
Document customer interactions and technical resolutions accurately in our CRM system
Collaborate with technical teams to elevate complex issues and ensure timely resolutions
Educate clients about product usage, features, and updates to enhance their experience
Stay updated on the latest IT trends and technologies to provide informed support to customers
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is a plus
Previous experience in customer service, preferably in an IT support role
Strong communication skills with the ability to convey technical information clearly
Excellent problem-solving skills and a customer-first approach
Ability to work independently and as part of a team in a dynamic environment
Familiarity with IT support tools and CRM systems is desirable
Willingness to relocate to Greece and work flexible hours as needed
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries IT Services and IT Consulting
Location: Greece
#J-18808-Ljbffr
This range is provided by Mercier Consultancy MD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives in IT Support Services, with the exciting opportunity to work in Greece. This role is perfect for individuals who are passionate about technology and customer service, and who wish to enjoy a vibrant work environment in a beautiful country. As a representative, you will assist customers with their IT support needs while communicating effectively in German.
Key Responsibilities
Provide customer support for IT-related inquiries, troubleshooting, and technical assistance via phone, email, and live chat in German
Assist customers in resolving technical issues related to software, hardware, and network services
Document customer interactions and technical resolutions accurately in our CRM system
Collaborate with technical teams to elevate complex issues and ensure timely resolutions
Educate clients about product usage, features, and updates to enhance their experience
Stay updated on the latest IT trends and technologies to provide informed support to customers
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is a plus
Previous experience in customer service, preferably in an IT support role
Strong communication skills with the ability to convey technical information clearly
Excellent problem-solving skills and a customer-first approach
Ability to work independently and as part of a team in a dynamic environment
Familiarity with IT support tools and CRM systems is desirable
Willingness to relocate to Greece and work flexible hours as needed
Benefits
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries IT Services and IT Consulting
Location: Greece
#J-18808-Ljbffr