Senior CSR Lead & Coach — Call Center Operations

A service organization located in Saint Paul, Minnesota, is searching for a Senior Customer Service Representative. This role involves coaching a team of Customer Service Agents and ensuring that program objectives and service level agreements are achieved. Applicants should have a High School Diploma and at least 2 years of call center experience. This position also includes responsibilities like monitoring calls and providing support to representatives. Leadership experience is essential, along with a commitment to customer service excellence. #J-18808-Ljbffr